"Reception staff were really helpful and luckily our room was free when when checked in early. There isn't much information available or given, or much signage, so when we had a walk around, we eventually realised we ended up the other hotel. We later learned that people staying there could use both hotels facilities. The images online make the hotels appear to be one.
We stayed in one of the bungalows, the location and view from this room was faultless. The bed was comfortable and spacious. My issues where the room is concerned is that it needs a facelift, the position of the shower, it's in the middle of the bath so a bit awkward. There were also a few unwanted additional guests, but they were removed very quickly. The room wasn't cleaned very well each day. You're right on the beach so sand gets everywhere. The fridge didn't work nor did the Aircon/heating. There were some chilly nights, but we doubled up the duvets. The guy from the beach bar gave an amazing service and made a fab pink cocktail. The beach was lovely but lethal, there were sticks all over and at the right angle stabbed your foot, but the beach had no rubbish and was a perfect spot for a drink before sunset.
The restaurant staff were amazing, fab service and chatty. The chefs do their jobs well as I can't complain about the food choices or the quality. Almost everything I ate was good, there were some dishes I tried but I didn't like, that was my personal preference as my husband loved them. The deserts were really good, it's ridiculous the amount of them I managed to put away. I would leave the restaurant feeling sick because I ate far too much as it was that good. The crêpes for breakfast was something I couldn't miss out on.
The lobby bar was busy, and at times only one member of staff, so you would have to queue and they weren't the happiest of people. Seemed unfriendly. Towards the end of the week there were more members of staff, but still only had two serving.
The pool was clean, always plenty of beds available, none of this getting up early just to get a sunbed. The pool staff are lovely, always ready to help with umbrellas and making sure the area is clean. The pool snacks were good, and staff there again were lovely.
The pool bar was our favourite, Yashim/Yasim (sorry about the spelling) was an amazing lad. He was always friendly, chatty and cheerful. His love on the beach cocktail was the best out of all the other bars. He seemed to be alone a lot but he still managed a great service and when he could bring drinks over. He holds a special place in our hearts. The bar was always clean and had availability of all drinks that we asked for, as others did not.
The lounge was incredibly dated, broken furniture, damp, smelled awful and felt cramped. If the shows weren't there we wouldn't have gone there at all, when the shows were on, the capacity just isn't there. The bar staff there were nice but half way through the holiday coffee was no longer available in the evenings.
The spa was lovely but again needed updating. The heated salt water spa was a first for us and we enjoyed it. We also booked to have the hamam. Please don't waste your time or money. There is a reason it is so cheap. I have written a separate review.
On to the animation team, the guys were all lovely, they weren't too pushy to get you involved in the programme but would try to encourage you. They made me laugh on countless occasions when having conversations and it's always interesting learning about them. Simon somehow managed to get me involved in a dance class, I can't dance to save my life, but he tried. Lol. The darts was a bit chaotic, writing things down may help it be less confusing when playing killer.... They all work really hard, and long hours, but still manage to give that little bit more.
If they have the show where a group of women come in, I think it was dances around the world, don't waste your time, more than half the guests walked out not even halfway through. We were too polite to do that, but in the end even we walked out.
On the whole we enjoyed our stay, some tweaks would make this place amazing. I will look at staying at the sister hotel, as I know we could use both facilities."
