"€4000 thrown in the trash for a hotel that feels like a 2-star.The purpose of going on vacation is exactly to disconnect from daily worries and recharge batteries. Nobody pays thousands of euros to have to "implore" for a glass of water, to negotiate nutritional food for their children or to get upset with rude employees.It is inadmissible to have to maintain a "combat" posture and argumentation on vacation when one is only looking for peace, rest and happy moments with the family....We stayed at this hotel for 7 days (a group of 12 people, including 4 children). We specifically chose this resort because of the water slides for the kids, expecting a setup fully tailored for families. However, the food and service should match this family-friendly focus, but they fail completely. It was a stressful experience from start to finish. Its a 4-star hotel, but the service and conditions aren't 4.Restaurant and service (Chaos, rudeness and inhumane management): The dining area is a total mess. It is almost impossible to sit down and have a peaceful meal. There are never enough cups or plates, and the drink machines are always empty. The staff is slow and incompetent, guests end up trying to help themselves (getting water, cutlery, napkins). When we do, the staff "jumps all over us" and scolds us because they were reprimanded by the floor managers. In other words, they don’t serve you, and they don’t let you do it yourself. So we try again, unbelievable. Furthermore, the available fruit is scarce, and the few pieces they have are bruised but still good tasty, so....we try again. The juices are loaded with sugar, there is nothing natural. We asked for a simple orange juice, and they told us there were no oranges but they would arrive soon... still waiting.... The afternoon snacks are not nutritious at all (just pancakes and cakes and cookies). I asked a cook please to bring some fruit for the kids; after some talking, he went to get it, but he did it visibly scared and with the colleague next to him complaining that he was doing it.I want to make a fair exception: the gentleman at the grill station (fish/meat) is extremely nice, but he works in deplorable conditions. Grease from the exhaust hood literally drips onto his head; he spends his time wiping himself with paper, and his chef's hat (which is made of paper) gets soaked in grease immediately. It is heartbreaking to see him like this, with his safety and working conditions completely compromised by management....unfortunately. Good people like him or the maintenance staff (who are very friendly) are rare exceptions: out of every 50 employees, maybe 5 are decent. As for the bar staff, for example, there is not a single one worth saving.Run-down and old rooms: in our first room, the sewage smell was horrific, and a plumber had to fix the bathroom on our very first night. They moved us to another room: it didn't smell anymore, great, but it was just as run-down. The closets were in such a bad state that we didn't even take our clothes out of the suitcases. The fridge leaks water onto the floor, and the toilet flush takes forever to refill (imagine this for 4).Power outages and unbearable heat: the power cuts out several times a day, even during meal times. For the second consecutive night, we were left without power between midnight and 2 AM. With temperatures close to 50 degrees during the day, the rooms become an oven—the AC doesn't work, the TV doesn't either, and there is no light. I went to the reception to ask for an explanation, and the employee was arrogant, simply saying "it happens, we are in Tunisia." He could just said the real cause and we will go throught that. The power issue seems to be deliberately ignored by management. While it is true that the state company (STEG) enforces rolling blackouts across the island, to protect water for example, a large 4-star resorts are supposed to overcome this infrastructure failure by investing in industrial backup generators to keep rooms and ACs running. Instead, the hotel chooses not to resolve the issue. Tips and bars: ordering a drink at the bars (pool, beach, common areas) is a constant battle. Since we were a large group of 12, we would try to order for 3 or 4 people at once, and the staff would immediately roll their eyes and say "only one per person." Unless you give them a €5 tip; then you are set for the day, but the next day you have to pay again. Everything there works based on bribery (room cleaning, table service, bar).Animation, beach and pools: The central pool and the kids' pool are great, which was one of the few good things about the resort. Unfortunately, the beach is filthy, covered in plastic cups, bags, and cigarette butts. The animation also leaves a lot to be desired, the activities are extremely scattered, and there is a total lack of information regarding where things are happening, what the event is, and at what time. We went to the oriental dance class at 11:00 AM, and the animator didn't even have music playing. When asked, she looked annoyed and said there was no one there. We told her we were there, we trying again... so she turned on the music. During a musical chairs game by the pool, the animator was extremely aggressive towards my husband because he wanted to swap his place with his godchild (12 years). He kept shouting and demanding "respect". On top of that, almost nobody speaks English, making communication very difficult.Local shop inside the Hotel: The 2 men at the shop are also incredibly rude. The moment we walked in with the children, one of them started shouting at us not to touch anything. I ended up buying something anyway, strictly against my will, just because I didn't want to argue or deal with a tantrum from my daughters.I do not recommend this hotel to anyone. The worst service I have ever experienced in resorts. Save your money and choose another."
