Djerba Aqua Resort

"From the moment we arrived at the hotel the reception greeting was warm and welcoming, we were asked to go and eat as the buffet was coming to a close shortly, after dining we checked in and given our room, no escort, direction of where to go or help with luggage, we were just told our room number, we looked for a lift as our room was on the second floor, however there was no lift in sight, so off we went carried our own luggage up the flight of stairs, got to the room and it appeared ok, then we saw that the towels given were all discoloured and stained, we thought they hadn’t been changed, however all the towels appeared the same. We went to sleep that evening only to be awoken by 7.50am by workmen drilling and hammering and this has been a daily occurrence, we were given the opportunity to change rooms at the cost of €30 per night, so we chose to remain put, the food choices is salad, soup and pizzas for vegetarians and the odd day we had a traditional Tunisian dish without meat if we were lucky as majority of the food contained meat or fish and was cold and tasteless. The swimming pool was absolutely freezing outdoors and the indoor pool was just so crowded it was a health and safety hazard, the snack bar at 4.30 was decent as it contained a selection of pizzas, pancakes and cakes, we just ended up going out to Midoun to eat after day 2 as we could grab a cab for 5T dinar and get a meal of our choice which arrived piping hot. If we didn’t go to Midoun for food my children would have happily lived off crisps and snacks in the room. The entertainment team were absolutely amazing, friendly, interactive and a pleasure to have around the hotel, they did an amazing job. The hotel has the potential to be so much better than it is, the rooms require updating and the food needs to cater for vegetarians and for vegans especially."

"Just returned from this fun palace.from start to finnish over 14 days.it was a disaster.we arrived mid afternoon.despite being 70 yrs old .we were given a room on. The 3rd floor .no lift available in the entire building .???the room was very tired .not so clean.we requested another room .thankfully next day we got one on the ground floor.it was better but not by much.the restaurant was a shambles.nevercopened on time.for every sitting.??when we did gain entry.there was no grilled or prepared fish .we were forced to queue for another 10 minutes ??there was a big shortage of cutlery.and somtimes plates.everything that was meant to be hot was cold ?some of the staff were very rude.&in fairness some were ok.ive been to a lot of places in my time .none were this bad.the bar area was more a cafe.than a bar .a big room with uncomfortable furnishings. We were allowed to use the adjacent hotel bar with our all inclusive which was much nicer.but even in there.the night bar man was very selective who he was prepared to serve .and very rude &unwelcoming. The aqua resort where we stayed was very cold.not like the one next door which was warm.everything described in the hotel advertisement.was falling down .or in a bad state of repair.i was counting the days down to get home. The surrounding areas for miles .we're barron.very unkempt.and iff u were unlucky enough to go to the market a few miles down the rd.it was very intimidating.&unsafe .my advice is .don't go.never been so glad as to get home.speciaal regards to the egg man at breakfast.i think he was supposed to be the cheff??what a miserable.unwelcoming.nasty individual he is .horrible.we were forced to report his ill manners.our advice is .don't go .spend your cash on somwhere else .."

"John and I have just spent a wonderful holiday at the Djerba Aqua Resort. My first time all inclusive and thoroughly it. Hassan the lovely man on the egg station really took a shine to me and we had good banter most days. I've never had such good omelettes 😃. We had a really lovely room facing the sun and was lovely to be able to lie out on the terrace. All the staff were so friendly from reception to restaurant to bars etc. And the animation team were fantastic. There were ample sunbeds around the swimming pool and so relaxing just lying in the sun. I had three spa treatments whilst there and thoroughly enjoyed them. Especially being able to float so easily in the saltwater pool. Thoroughly enjoyed the experience and would love to come again. Highly recommend."