The Raga Side Hotel

"You responded to my review of the above hotel and asked me to expand on my reasons for questioning the 5 Star rate. You told me to respond to www.Jet2holidays.com/contact-us, apparently this is not an address according to gmai l so I am responding to you and placing my response on Trustpilot as well. My wife and I visited this hotel from 08/10 - 17/10 as it was advertised and sold as a 5 star for adults, and it is only the adults part that is accurate. As I stated in my Tripadvisor revenue ( that you have read and wish me to expand on ) there are many things that do not make this a 5 star hotel :- !) The location of the hotel, which is surrounded by other hotels and apartment blocks. These effectively cut off half the sunlight to the pool. 2) The management display notices that state reservation of sunbeds is not allowed, but at 0630 everyday people rush down and do just that for the few loungers that are in the sun. 3) There are only about 40 sunbeds around the pool for a hotel with about 100/120 rooms and only half of those are usable in the sun. 4) The Raga does not really have its own beach, it has a small portion of Side beach along with a multitude of other hotels and apartments. This area is overly full of sunbeds, but still not enough for the hotel guests, and as with the pool people go down and reserve a bed at 0630/0700 even though the management say this is not allowed. 5) The pool/beach towels are grubby looking,with lots of pulls and very rough. 6) The indoor pool is a joke with two sunbeds and about enough room for eight people. 7) Neither pool is anything but freezing. 8) The hotel requires TLC in the decorating area, the room furnishing and the room towels which are also rough. 9) The restaurant was ok but very repetitive and bland but fortunately they had three food carts by the pool in the evening making pasta dishes,asian dishes and kebabs and these saved me from not eating. 10) The hotel as a whole is too small for the amount of guests they can have, pool area too small,beach area too small and bar area ( when weather is bad ) too small. 11) The beach bar was a nice area for lunch ( but with limited space ) and the food was good but it closed at 1530 and did not offer an opportunity to eat there when the evenings were nice. 12) A five star hotel that does not serve international brand spirits is not 5 star, I am a Bacardi drinker and I ordered one. What I was given was definitely not Bacardi, or white rum but something"

"Well after a long days travel Edi to Antalya they 1.20min coach to hotel arrived tuesday AM. was asked if i wanted room upgrade then taken to room clean but two single beds later put together also room door access needs to be scanned 3x then card in slot for power to room. while i got something to eat at the 24hr resturaunt it was okay had better Mc Donalds. then back to room then discovered why upgrade was offered. room was good apart from view. see photo. breakfast was good but no bacon or sausages and scrambled eggs looked like jelly. lots of fruit and veg ,cheeses jams,breads,pastries. have to us an App to order some hot foods which was a pain. rite the hotel ! need to get towel cards from lobby recpt the Lvl -2 for the towel police. while there Sauna and Turkish hot room good Steam room closed so unhappy. bland alcoholic drinks unless from Lobby bar. Rite the Hotel caters more for German,Polish,Russian,west European so wait staff barely spoke english and felt Invisible mostly and deputy/managers make no effort in engaging with you. gym was okay but why 60+ fridge with bottles of water ? indoor pool not heated so cold not happy. The Raga beach was where Entertainment was held evenings and afternoon food and was better there. shout out to the girls who did the Yoga and trampoline water sessions. The beach sectioned to each hotel as the sun lounger police moved me and no pads just basic worn loungers. house room cleaning staff do a good job. bar staff are attentive and helpful. This hotel is a 3* plus/4* not a 5*plus. More for years 60+"

"I came back again as the service and food is excellent. Very friendly animation team do excellent job the guests feel like home."