Royal Taj Mahal

"This hotel is in a good location, right by a busy shopping area so you can get souvenirs, fake clothing and handbags/shoes. Plus you are only a €15 taxi ride to Side Old Town which is well worth a visit. The hotel is spotlessly clean - the room, pool area, beach and the restaurants(s). Our room was huge, with a huge bathroom area that doubled as a dressing room - all our clothes storage was in there. For a family of 4 we had a double bed, a permanent single bed and a fold out single bed. Now for other areas you should be aware of before booking - this is a German tourist resort, and I don’t mean they are the majority. I mean we were the ONLY British tourists there, staff only spoke to us in German and we felt quite isolated. If you want to go here for your kids to socialise and make friends, perhaps think again! Staff at the Royal Taj Mahal work really hard, but there was a night my husband wasn’t feeling well so didn’t join us for dinner. As a female, I was almost ignored - took ages to get our drinks, or to get plates cleared. This was by the same server who we’d had the previous night (who we tipped!) and was all over my husband offering him extra drinks as he was nearing the end of his beer etc the night before. This also extended to the reception area - twice I was ignored as a female in favour of a male German tourist despite them seeing me waiting there. Was it because I was female? Was it because I was British? Who knows, but again not what I would have expected from a 5 star hotel. The other thing to note, I love eating outside when abroad. The terrace area is TINY and we could never get a table. For the size of the hotel, there was only a handful of tables outside. Compared to the hotel we stayed in last year, where everything was outside, I found this disappointing. The restaurant was chaotic at dinner time, we soon learnt that if you delayed going down by an hour (it opens at 7pm, we delayed going down until 8pm) it was a far nicer experience, less crowded and easier to find a table (inside table only, never could get an outside table in the evening!). Overall I thought this was a great hotel, the pools were plentiful, beach lovely and the kids enjoyed the waterslides. Would I return? Probably not, the service wasn’t up to the standards I would have expected from a 5 star resort and we should have returned to the hotel we went to last year - AQI Pegasos Resort - at this resort there was a huge diversity of different nationalities, and the staff bent over backwards to welcome EVERYBODY. Sadly the same cannot be said for Royal Taj Mahal. Bottom line, clean and spacious rooms, brilliant facilities, great location but service lets it down - hence 4 star review."

"The Taj Mahal Palace has a good location and historic charm, but our stay was disappointing. The hotel is older, rooms show signs of wear but are clean, and the main dining hall is overcrowded, noisy, and the food is mostly low-quality — pasta, soups, desserts, and fruit were particularly weak. Beach food is just convenience food, and all sunbeds are taken by 10:00 AM every day. Despite the friendly staff and pleasant pool, the overall experience did not meet expectations. Based on this stay, we will not visit again."

"Good people working there like Meet and Joy and Ariana. Great Lobby Bar Team and Animation. We had Fun and get to Know Nice people"