Lago Hotel Ex Azura Deluxe Resort and Aqua Sorgun

"The housekeeping service was excellent. The lady who cleaned our room was very kind and always made sure everything was spotless. The room was kept perfectly clean throughout our stay — we really appreciated her hard work and friendly attitude."

"We stayed as a family of 5 for 1 week at the Lago Hotel. Pros- - Water park is great for kids. Timings are limited to before lunch and then after lunch. Our 3 children had a great time. - Patisserie and coffee stands are great. Available until 11pm and serve a great selection including milkshakes for the kids. - Gym is well equipped and a good size. - The snack bar outside served great snacks food for lunchtime and it was replenished well. Also right next to the beach and children's play area. - The beach is nice. Good sun loungers and you can order drinks to your lounger. - The pool is great. One side is warmer than the other and we never had problems with getting sun loungers. - the onsite shops are great. We forgot some bits and you can just buy it there. Cons- - The food is not great. Or perhaps it's that it caters to the majority or guests tastes, which are Russian. We really didn't enjoy the food other than the snack bar outside. - the main restaurant in general is like a school canteen. We were never served drinks at dinner, unlike a majority of the other guests from other countries. I'm not saying there was favouritism but we certainly noticed that we didn't receive the same level of attention as other guests from elsewhere. We actually got to the point that we dreaded breakfast and dinner so avoided going. Really not the purpose of a holiday. - If you like white wine or rosé then find an alternative drink. They don't chill the wine, it's just warm and there is only 1 type which is very poor. - if you get a swim up room then it's absolutely freezing. We only used it once as it was so cold it was not pleasant. Don't waste your money as the main pool is better. - beds are quite uncomfortable and the bedding is limited. Just a small sheet and 1 pillow. Would we return again? Probably not. The bad out wayed the good. The place itself is lovely but the poor food really impacted our holiday. The hotel really can't control the other guests behaviour but we did find the culture of the other guests rude and unpleasant. Such a shame is we did hope for so much more from our holiday."

"I had a wonderful stay at Lago Hotel! The staff were very helpful and friendly, always ready to assist with anything I needed. The food was delicious, and I enjoyed every meal. Everything about my stay was great — I really liked everything and would definitely come back again!"