Hotel Turan Prince

"Rooms are old and needs renovation. First room we got the door wasn’t even closing. Customer service not good, not ready to find solutions. We asked room upgrade and they agreed, but suddenly they said no, as hotel is full."

"We’ve just returned from staying at Hotel Turan Prince in Turkey, and unfortunately it was one of the most disappointing hotels we’ve stayed in. The whole place feels tired, dated, shabby and generally unloved. The rooms look as though they’ve been given a quick cosmetic makeover rather than properly refurbished. The woodwork has simply been painted over poorly, and the workmanship in the updated bathroom was seriously shabby. Cleanliness was one of the biggest issues. Our room did not feel as though it had been properly deep-cleaned after the previous guests. The mirrors were filthy, and the general standard of housekeeping was nowhere near what you would expect from a hotel of this supposed standard. The beds and pillows were horrendous — genuinely like sleeping on bricks. To make matters worse, the fourth bed wasn’t even a proper fold-out bed. It was simply a tiny, rock-hard sofa that was completely unsuitable as a proper bed, especially when the room is being sold for four people. The pool area was just as bad. The floors around the pool were dirty, and underneath our sunbeds there was a pile of dried ham along with a couple of false nails, which says everything about the level of cleaning. The sunbeds themselves are coated in a shiny plastic material that makes you sweat profusely, and as far as we could tell, they were never wiped down once during our stay. The poolside tables were regularly covered in spilled drinks and sticky residue and, again, appeared to be left without being cleaned. The pool towels were also dreadful. Many were covered in stains — and you honestly dread to think what some of them were. They were old, worn and far too small to properly cover the sunbeds. The restaurant/food hall was another major disappointment. It had a very unpleasant butcher-shop type smell, there were flies around the food, and some dishes were so poorly presented it was difficult to even work out what they were supposed to be. The decor is dark and depressing, and the floors were regularly covered in dropped food. Overall, the dining area felt dirty and badly maintained, which made meal times far from enjoyable. The cocktails were appalling too. The entertainment and pool activities were also disappointing for a family hotel. The majority of the pool games seemed aimed at adults, which was extremely frustrating for children who went over expecting to be able to join in, only to find they couldn’t. Possibly the most disappointing part of the hotel, though, was the attitude of the staff. They seemed completely demoralised. We barely saw a smile from a single member of staff during our stay, and several came across as rude, uninterested or as though guests were an inconvenience. Reception was particularly poor. The staff were unhelpful and dismissive and appeared to have absolutely no interest in customer service. At times they would suddenly seem unable to understand English when you raised an issue, and generally looked as though they hated being there. Checkout summed the whole experience up perfectly. Be prepared to carry your old, wet beach towels to reception while also trying to manage all your suitcases. If you don’t, you may find yourself being angrily spoken to from behind the reception desk in another language, which was completely unnecessary and incredibly unprofessional. Overall, everything about this hotel feels unkept, tired, dated and depressing. There seems to be very little pride in the condition of the hotel, the cleanliness or the level of service being provided. I genuinely cannot understand the rating this hotel receives. Based on our experience, I would consider it 3-star at best. There are far better places to spend your hard-earned money. I certainly wouldn’t recommend Hotel Turan Prince, and we would never return. Don’t waste your money — at times it genuinely felt like they should have been paying us to stay there rather than the other way around."

"I’ve just returned from a 10-day stay at Hotel Turan Prince and overall, we had a really good time. There were lots of things we enjoyed, but there are definitely some areas that could be improved. I’ll start with the negatives. Personally, I wouldn’t class this hotel as a 5-star hotel I would say it is more of a 4-star. The biggest disappointment for us was the room. We were a family of four two adults, one teenager and one child staying in one very small room, and it was honestly far too cramped for us. With a teenager as well, it was really difficult having four of us in such a small space, and there was hardly any room to move around comfortably. I did pay extra for a sea-view room, and I have to say the view was absolutely lovely, but unfortunately the room itself was a big let-down. The main restaurant also really needs upgrading. It feels very old and dated and, for a hotel that is advertised as 5-star, I expected the restaurant area to be much nicer and better maintained. Even the mirrors in the restaurant were dirty, which was disappointing. Another issue was the toilets next to the restaurant. Unfortunately, they were very dirty and there was an unpleasant smell. This is definitely something that management needs to address, especially as these are toilets being used by guests around the main dining area. Cleanliness in these areas should be a priority. Another disappointment was the 24-hour cake/snack area. There really wasn’t much choice at all, especially when it came to cakes. For a hotel advertised as 5-star, I expected a much better selection. The cake and snack options definitely need improving. The food overall was okay. Breakfast was amazing and definitely the best meal of the day. Lunch and dinner were okay, but nothing particularly special. Now for the positives. Our room cleaner, Gonul, was absolutely amazing. She cleaned our room extremely well every day and made sure everything was organised so that we had as much space as possible to walk around, which made such a difference considering how cramped the room was. She was genuinely 10/10 and deserves recognition for how well she looked after us. We also had a hammam and massage as a family, and this was honestly one of the highlights of our stay. The women who did our massages were absolutely amazing 10/10. They were very good at what they did, and we were really happy with the whole experience and service. Gokhan was also especially helpful. I would definitely recommend the hammam and massage. The games/arcade area was also good, especially for the children and teenager, and was another part of the hotel that we enjoyed. Overall, we had a really good holiday and enjoyed our 10 days. There are definitely some lovely things about Hotel Turan Prince, and we came home having had a good time. However, I do think it is more accurately a 4-star hotel rather than a 5-star. The rooms, restaurant, cleanliness of the public toilets and the 24-hour snack/cake selection all need improvement. With some upgrading and more attention to these areas, the hotel could be so much better. Also there’s loads of shops outside hotel which was good."