"I would like to mention first that I live in 30-40 hotels annually, so I can judge everything very well.
Appearances are deceiving! Not as expected, very poorly managed hotel!!!!
Anyone who thinks this hotel is good has, I think, never been to Maxxroyal/Cullinan/Ng Phaselis... or to more affordable hotels like Rixos Belek / Voyage Belek / Barut Lara; these hotels are cheaper but much better for a winter vacation than the Regnum the Crown.
Reception not good, no hotel tour as is usual in this price category, you have to explore everything yourself!
In winter very bad, no beach access, covered with sand, dirty, not maintained! (see photos)
No loungers directly on the beach.
I came directly from the Rixos Premium Belek, where everything was active on the beach! 2:00 PM live show, 4:00 PM DJ, drinks, food, service on the beach, clean, well-maintained beach, ordering drinks on the beach always possible because waiters constantly ask what you would like to drink.
ROOF top pool not open, apparently because of bad weather!! We had +25 in the sun every day!!!!
But in the winter concept flyer, it's the first thing you see as the title image, very large at the top!!!! That is not correct and not customer-friendly!!! Because everyone thinks that if the photo is the first thing you see in the winter concept info, you assume that it is also open.
No QR code ordering possible in the outdoor area, you have to get drinks yourself.
?? Also no drink service at the heated cave outdoor pool, at least if you are of the male gender; ladies are asked by the waiters :-)))) think that is a flirting tactic :))))
Also have to get drinks yourself there??
No music in the outdoor area, extremely boring! Beach / Pool
Brutal concept, terrace pool during the day at +22 degrees apparently because of
Bad weather closed, beach closed.
But there is live music in the evening at 9:30 PM.
Outdoors at + 8 degrees.
Distance from the singer to the guests approx. 50 meters! You might as well turn on the radio! And the poor singer in a winter jacket.
Hellooooo, I keep hearing winter concept........ if it's a winter concept, then the live music should also be indoors!!!!!!
Heat lamps for the live music for the guests apparently newly installed on 12/11, therefore they could not be turned on.
The question is, why are the heat lamps only being installed on 12/11?? When the winter concept begins.
That shows that unfortunately everything is not well organized.
Drink selection not good for this category.
For example, at the Maxx Royal Belek, also in the winter season, there are premium drinks like Hennessy XO cognac, Martell XO, Royal Salute whisky, Volcán de Mi Tierra Añejo Cristalino tequila, etc. ..... at the Regnum, for example, only Chivas 18, Martell VSOP.
Arcade for children with a fee
An outrage for this price range
In Barut Collection Hotels, Rixos premium hotels, Voyage Hotels, at the Maxxroyal, Cullinan, Ng Phaselis, everywhere free of charge
When you come out of the sea after swimming, you have to walk approx. 200
meters until the first shower is available! Because of the winter concept :-))))
Wardrobe: no shelves, only drawers and clothes hangers
But what I must mention: the gastronomy staff are very lovely and friendly
Food / desserts are of very, very good quality!!! This department stands out positively
And the rooms are very large and beautiful
Conclusion: comparison with other hotels in this premium category (which this hotel does not belong to) expensive but very poorly managed
Spa area
Indoor pool
Maxxroyal/Cullinan/Rixos Belek are much better than at the Regnum the Crown
At the Rixos the Crown, the sauna/Turkish bath/steam room/salt room/indoor pool are mini-sized and no better either
Entertainment non-existent
No wonder almost no guests were present at this hotel
My suggestion: if you are already paying a lot of money, then go to the Maxxroyal Belek / Cullinan / Gloria Serenity instead
And in case you want something cheaper but better than the Regnum the Crown! Voyage Belek / Barut Lara"