"Hello everyone!
I’d like to share my review of Pine Beach Belek.
We stayed there as a family (2 adults and one 8-year-old child) from October 25 to November 7.
Pros:
1.The weather was warm (around 26–27°C) and the sea was calm — though, of course, that’s not the hotel’s merit.
2.The territory is beautiful, spacious, and green, with mandarin trees and squirrels that you can feed.
3.Rooms in the main building have been recently renovated.
4.There’s a fantastic new nightclub with great music and a sea view.
5.The beach is large, with plenty of sunbeds and new umbrellas.
6.Housekeeping in the main building was very good — bed linens were changed often.
And now the cons:
1. Reception. We were greeted by a dark-haired, curly-haired guy without a name badge (unfortunately, we couldn’t catch his name). We saw him several times after — still without a badge. He was extremely unfriendly and arrogant when welcoming guests.
2. Before arrival, we repeatedly requested not to be placed on the ground floor — including in messages to manager Ulyana. Despite this, we were assigned a room on the first floor (in a 5-story building). Changing the room was almost impossible — they simply kept forgetting about us, even though it was the end of the season and the hotel was clearly not full.
3. The hotel hosts many conferences and corporate events, which significantly affects the comfort of regular tourists.
During these conferences, the entire staff focuses only on business guests. In the main restaurant, there were no waiters at all — we had to get our own water and glasses, and tables could stay dirty for up to an hour.
4. Food. If you’re traveling with a small child, finding something suitable to eat is quite difficult. Most dishes were extremely greasy and over-fried, swimming in oil. You could find maybe one boiled option.
5. Desserts were all disappointing.
6. The “grill station” served half-raw food — whether fish, meat, or liver — everything was undercooked.
7. Bar. The selection of strong drinks was okay, but the wine was awful — cheap and tasteless, served from 1.5L bottles. There were several beer options though. The hotel was still running on the summer concept and hadn’t switched to the winter one yet!!!
8. Service. This deserves a separate note — it was poor everywhere. If you don’t speak Turkish (and there were many Turkish conference guests), the staff treats you terribly — everyone was complaining about this. You could be first in line, and they’d serve the Turkish guests behind you instead.
9. The Guest Relations staff were trying to sell beach bags for €15(!) but never solved any real issues or offered any apologies.
10. Security. There are almost no surveillance cameras. We were afraid to leave our belongings on the beach. The pier is divided between Pine Beach Belek and the neighboring Papillon hotel, but guests from the other hotel freely occupied our side. In 14 days, we saw the lifeguard only twice. In short — no security, no safety.
11. Entertainment. The animation team did their best and were friendly, but the events themselves were very poorly organized.
12. Gym: old and dirty.
13. Kids Club: dark, old, and dirty as well."
