White City Beach Hotel

"We arrived at the hotel at 2:30am, we were dropped of at the wrong hotel by the Jet2 transfer, and we had to pay for a taxi out of our own money to get to the correct location, we were dropped of at White City resort and we were staying at White City beach hotel, with there being no images of the front of the hotel advertised we didn't realise until we tried to check in and the transfer and already left, when we arrived at the correct hotel the staff proceeded to laugh as it happens frequently apparently. if its happens frequently, why has nothing been put in place to prevent this? the 24/7 helpline phone number Jet2 provided didn't work wither and wouldn't put us past the robot chat because of the early time in the morning We had booked a side sea view room and we were facing the most run down buildings, when we mentioned this to the the jet2 rep and we were had to discuss the transfer situation with them he spoke with management and we were moved to a sea view room the following day, which was nice of them. when we were moved we had the rudest "bell boy" was extremely rude and his attitude was horrendous, this was Erem, there was no language barrier as he was American so there was no excuse for it. We were placed in a room and the fuse box was broken making loud noises and tripping the electric, the hotels fix to this was banging it with a screwdriver. The next day I had went up the room for a cool down by myself with a drink in hand, the same bell boy Erem came over to me and told me I was not allowed drinks up to the room, I said I have been taking them up this whole time and were was no signs to say I wasn't allowed too but I asked him where should I put the drink. He told me to wait there, when the lift opened he told me to get In and keep it at the side of me, he then proceeded to get in the lift with me and say "give me a sip of your drink I'm thirsty" I ignored him as I was uncomfortable and its not normal to ask a guest that he then proceeded to say "im sorry I was only joking although I would like a sip as its hot" I ignored him again and then the doors opened I got out the lift with two other people he proceeded to look at where I was going and he got back in the lift. This is extremely concerning behaviour for young girls to be on their own The day after we went down for dinner and they were serving chicken kebabs on a rotisserie grill, when we were eating we discovered a nail in our food, like a long rusty fence nail. we asked for a manager and they brought over 3 different waiters and proceeded to ask why we wanted a manager even though we showed the nail every time. The head chef came over and said sorry and asked for our room number and we never got to speak to a manager. After our plated were collected the manger brought over a plate of fruit from the all inclusive and gave my partner a pat on the back and walked away with not a work spoken to us. Extremely unprofessional and such a bad way to deal with a complaint like that. It was laughable to say the least. We contacted the Jet2 representative again after these two incidents as no one spoke good English and clearly they wouldn't take anything seriously. Metin was our rep and when we spoke to him he spoke to the staff, we were told the situation with the lift was a miscommunication, which was ridiculous as again he was American there was no misunderstanding and it was inappropriate to even get in the lift in the first place, and was then informed the general manager doesnt work Sundays and he would speak with us tomorrow. Metin refused to make a complaint with jet2 and told us he was just a middle man and there's nothing he could do. My partner met with the general manager on the monday, our last day, the general manager knew nothing about the nail, or the situation with erem, he did seem very sorry and he dealt with it very well. He told us that he ripped everyone to shreds that morning for not letting him know everything, when my partner had told him everything he put his head in his hands and looked genuinely disgraced with how his staff had dealt with things. He said the nail was a supplier issue and showed us email chains to prove he was taking it seriously and dealing with it which is more than the other manager did giving us a plate of fruit. Erem had approached my boyfriend after this and asked to speak with him outside the hotel, my partner said no I want your manager present with anything your going to say, guest relations walked over and the general manager circled while he was taking. He was trying to apologise and tried to say it was only meant to be a joke and he was trying to be funny, my partner said there was nothing funny about it you approached a women on her own got in a lift with her made her uncomfortable and the whole thing was inappropriate, they agreed to disagreed and we left it as that. I never got an apology but apparently you only need to apologise to the person who complains and not the person you made uncomfortable. This was our first time in turkey and I've never had an holiday experience like it, im also not one to complain online but we spoke to multiple people in the hotel and no one seemed to enjoy it and was quite shocking how many people we seen complain. its ruined turkey for us as a whole and probably wont ever return which is so disappointing as we heard great things and were really looking forward to it, not saying all of turkey is bad but I would defiantly avoid this hotel !"

"Lovely location and 15 mins on bus for shopping in alanya. Brilliant atmosphere,have met lovely people and hotel staff have been amazing and very helpful and friendly.,especially guest manager Luna,reception Erem,Adem and Efe,,bar staff Omar,Orhan and our cleaner girl Fatima. Room was perfect and always clean and nothing was too much trouble. Highly recommend this hotel and was an unforgettable experience and will be returning in the near future."

"I intended to come with partner at the time but then due to his circumstances he could no longer attend so i decided to go on holiday by myself. I arrived at 10pm to a reception who could not understand me and a girl literally google translating what I say on a computer.. anyways so they tell me the room is overbooked and I have to wait 2 hours. I do fully understand how hard it is to do customer service all day and there was a Russian guy yelling at the staff for a good 20 mins in front of me so just kind of said yeah that’s fine and waited because I was tired from being up since 4am that same day. Gets to midnight and they tell me ‘10 minutes’, ‘5 minutes madam’ and that’s fine but it got to about 30 mins later so I call a friend from a hotel I stayed in 3 YEARS AGO because I was beginning to panic and I am by myself, 19 years old and female in a country I don’t know.. I put my friend on FaceTime to speak to the receptionist (who is now a different person because of shift change) and the receptionist tells him it’s because the room keycard is not working not because it’s overbooked.. so someone lied to me and I feel really taken the p*ss of but is all fine they’ll sort it as soon as they can is what they tell my Turkish friend. Anyways this continues, another receptionist now the night porter, re-explaining with no hope having other staff members being called over by receptionists to translate.. it gets to 3am and I am outside the front of the hotel crying on the phone to my mum because nobody at the reception is helping me and I’m knackered.. these girls who spoke German, English and Turkish who were guests at the hotel see me and one of the girls asks what’s going on and helps me and comes with me to the front desk and explains in Turkish. So I have a room by 3.30am not due to any staff members but due to pure luck and the kindness of other guests who had no incentive to help but were just kind people. It’s not even the English of the reception staff that needs to improve, that doesn’t matter there’s some staff who have way less English ability who have 100x the customer service, humour and charismatic ability. It’s the blank face staring back at you when you are trying to explain something you need the receptionist’s help with to be met with no empathy and her speaking Turkish to another staff member that makes you feel unwelcome. After this I was absolutely knackered and starving from travelling all day and having a 4 hour coach journey to hotel which is fine but would be handy if listed when you book the hotel as I was first out the airport onto the bus, had to wait about 45 mins for 36 people (I asked the driver how many were meant to be here after it had been just me and him for 25 mins). Anyways no food after 9pm apart from “dinner” which was a bowl of cucumber and tomato and some plain bread and soup, the soup that had ALL GONE the evening that I had arrived. They also clear the food away the moment it his 9pm so I was 5 mins late one time and there is just bread and soup, disappointing! The soup had all gone again 2 nights after, me and my friend who were starving were trying to see if they had any spare food for us because of this and as we were getting told off for having a look to see if there was anyone to help us with this or anything in the kitchen. We hear this lovely Russian lady who we’d made friends with earlier explaining to another member of staff that she wants soup and she will pay and order soup she just wants soup anyways the poor staff member explaining to me and my friend we can’t do that, said “NO NO, LADY!!” and kind of burst out into laughter and bless her she was drinking from the metal hot pot empty bowl and ladle where the soup was, like bowl over her head.. was the best laugh I’d had the whole night!! The food from the beach cafe was dependent on the chef.. my friend said the pasta was amazing when they went there, me and the same friend go the next day and it was dry a bit sh*t. Right before I left for my transfer I was really hungry, and gave a pizza a go there, that was apparently great the other day.. I actually bring the pizza back to show the state of it to this friend and they were disgusted. I have attached a photo yeah I wasn’t happy, undercooked and just not appetising, didn’t taste very nice either. There were a lot of staff who did not understand and just got mad or angry at you rather than realising the communication barrier and that you are listening I just can’t understand Turkish so I don’t know what you are saying! I went into the pool for evening swim one night anyways, the security staff came up and said stuff in Turkish I just looked a bit confused I think and then he signals an X with his arms and whips out google translate tells me there’s “machines” in the pool, and then chemicals and I realise he’s talking about the chlorine eventually but honestly bless his soul he was very patient with me considering some of the other staff’s irritation and distaste for how an English person would dare to come to the hotel and not know their language. I felt disrespectful to their language and unwelcome due to the staff, the guy with the entirely white tshirt and whiff told me at 3 minutes to 1pm that the bar had shut I told him I work on a bar you shut at closing time like everyother bartender who works there does! He rolls his eyes and then when I am confused and sit on a chair just outside the restaurant doors to have some bread one evening so that I’m not far away from the friends I’m with he yells at me and explains to my friends rather than to me as if I’m not able to comprehend him or if I’m stupid.. and I end up coming over to him ranting about how he left the bar open later for me (which he didn’t) to explain to him directly whilst my friends are there that actually, I was there before close and he’d finished serving me drinks before 1pm bar close, that I wasn’t trying to be disrespectful or rude but I didn’t understand what he wanted me to do when he pointed from the bar and was waving his hands around and then was fustrated he had to show me because of his poor attitude and people skills. It was clear I was not being defiant to rules of the hotel and that I was trying my best to adhere to what was asked but that this was met with frowns and speaking to me indirectly and through my friends instead of to me who had travelled and paid for the holiday by myself. I understand women are viewed as less than men in Turkey but I don’t believe this warranted his behaviour. I paid for a 7 day holiday and I received 4 1/2 days which I understand is something i probably need to discuss and understand from the airline rather than hotel. There were two lovely English couples I met who went on holiday also, one of the couples when leaving were told to change their wristbands.. to children’s wristbands so that they didn’t drink alcohol! Obviously paying for your holiday you don’t pay money for them to treat you like an animal on the last day, but this is AGAIN an issue with management / reception and not the overall experience. I think that the manager needs to work on understanding issues with the hotel from a guests perspective because it is clear from my experience this maybe has not been fully considered. The way I had overheard management yelling at bar staff and restaurant staff was also NOT OKAY, quite frankly made me uncomfortable with the hotel because of the pressure he had put on staff because of pressure on him.. there was a girl who was amazing at Animation who was sweet, kind, bubbly everything you need a great staff member who I was told was fired for being too quiet, this made me really sad because one of the other members of the Animation team clearly only keeps his popularity by getting with the guests. I was sat with two couples and they asked about his wife.. bare in mind I’d seen him kissing the lovely girl who I had come to the night club with the night before and felt awful for her if this was the case.. so just kind of blurted out “Oh you have a wife” he didn’t get the hint so I said “oh okay, I thought I saw you kissing this girl the other night” anyways.. he said oh yeah we’re not that close and all this.. this doesn’t mean he is bad at his job because he is not bad AT ALL, but it is immoral to fire good staff and ignore internal issues. DESPITE all this, I made some wonderful friends from England, Turkey, Holland, Estonia and Germany and that really made the trip for me!!! Without the kindness of other guests, I don’t know what this trip would be. The most lovely staff I’d met were Dermat (Bartender), Erin (Restaurant) and Omer (Bar, the one who is a little shorter with longer-ish hair than some of the other barmen) .. Dermat always goes above and beyond and is the most funny and genuinely lovely and honest member of staff I had met, Erin was so sweet and always greeted me with a smile, compliments and she made my evening more than once on this holiday, Omer was very good at helping with any questions and great customer service. Dermat, Erin and Omer have honestly made all the other rubbish I had to deal with worth it and have had to put up with my random questions and I don’t feel they are appreciated enough by the company for what they do and how good they are at their jobs at every second of the day.. highly professional and I could not say a single thing wrong about them. I hope this negative and positive feedback is taken into account for future guests and that their experience is better than mine moving forward. Thank you please get in contact, should you want further details. Charlotte Baker"