Haydarpasha Palace

"The hotel looks nice—it's big and spacious with lots to do for kids. However, there are serious security and health issues you need to be aware of. First and foremost: the cleaners steal. A cleaner entered our room at 12:30 AM right after we stepped out briefly for snacks, and our expensive designer sandals went missing. Hotel management confirmed they can see on CCTV that she entered our room and left with a white bag, but because they "cannot confirm what is inside the bag," they take no responsibility for our missing belongings. Having items stolen is completely unacceptable, let alone for a five-star hotel. To make matters worse, this was a large family holiday with 6 adults and 6 kids under 10. All of the kids contracted a stomach bug from the hotel, resulting in severe vomiting and diarrhea, which subsequently passed on to all the adults. Because we were on an all-inclusive package and didn’t eat anywhere else, it clearly came from the hotel restaurant food. While we could have somehow lived through the illness, having our belongings stolen on top of it ruined the stay. We expected a luxury five-star experience and received anything but."

"I would like to thank Koray and Hacı Bey, who work at the à la carte restaurant, for their attention. The food was delicious."

"We were particularly pleased with the à la carte restaurant; Koray Bey and his colleague Hacı Bey were especially attentive, friendly, and had a sincere approach."