Sercotel Sorolla Palace

"The hotel is excellent, the staff very kind and attentive to my group, always with a smile. Special mention to Mariluz, cafeteria staff (night shift) who served us very well, very kind, and the dinner was delicious, delicious. We will be back!"

"Went there for just one night. I booked this hotel as the price was fair, however, when I left the next day, I was charged EUR22 for parking. Nowhere in the advertisement (booking . com) during the booking procedure was shown that I had to pay anything for parking. If I knew I had to pay for it, I would have left my car parked outside. Not big deal! I spoke to the receptionist the same day later on, and they gave me a piece of paper with an email address (reception@xxxxx) to where I should send my complaint. Seems the email was sent to them anyways, as the reply I received was not different and did not solve the problem. They claimed the fee of EUE22 for parking was mentioned on the adv. And yes, it was. But not where it was supposed to be: throughout the booking procedure. Therefore, I strongly believe this is a case of false or misleading information that affects negatively a consumer/user rights. We need crystal clear information so we know what are we paying and what not. We need to be given the chance to clearly choose what services we are up to and, hence, what services we need to pay or not. I am adding this review, as they rejected to share their claims book and, although I warned them I would pass by to complain (which I couldn't till now due to my agenda), they have not bothered to solve the problem."

"It is not the first time we have been to this hotel. It has been a family trip and with a child who has enjoyed the pool. The staff is as friendly as always and the rooms are very clean and spacious. I just want to make a suggestion, there is no option to be able to have a coffee with milk and a pastry, you have to pay for the full breakfast and there are people who do not eat that much for breakfast. There are hotels that offer this option in the cafeteria. The rest was magnificent"