Novotel Valencia Lavant

"We stayed here for 2 nights on a city break to the wonderful city of Valencia. Our room was great really clean, comfortable and spacious with some great views of the city being on the 10th floor. All of the staff we came across were friendly and helpful. The 12th floor bar was really good with great views and good drinks options. Overall I think this is an excellent choice for a trip to the city."

"A good option for anyone visiting Valencia by car. The hotel itself doesn't have its own parking, but there's a large car park right next door where you can leave your car for around €15 a day. It would be great if the hotel provided clearer information about this to guests, or even negotiated a special rate — this was the one downside of an otherwise great stay. The location is excellent, right next to a metro station and bus stops with lines that go directly to the city center. The rooms are comfortable and the breakfast is excellent."

"We stayed at Novotel Valencia Lavant and overall had a good experience, although there was one fairly serious issue with housekeeping. The hotel is in a very convenient location. It is easy to reach from the airport by metro and the station is close by. For getting into the centre, however, we actually found the buses even more practical. They work very well in Valencia, there are several stops around the hotel and they make it easy to reach almost anywhere. On foot, it takes around 10 minutes to get to the Torres de Quart area. Nuevo Centro shopping centre is also practically attached to the hotel, which is useful for shops, a supermarket and generally having everything close at hand. At check-in the staff were friendly and the process was fairly quick. There is also a priority desk for members of the hotel group’s loyalty programme, which can be useful when reception is busier. We had an Executive Room on the 11th floor. The room was modern, pleasant, well maintained and overall quite spacious. We also really appreciated the minibar, which is included with the first stock; any further refills are charged. The hotel is spread over several floors and at the top there is a rooftop area with a swimming pool and Sky Bar, definitely one of the highlights of the property. The bathroom, on the other hand, felt a little small compared with the room, and we were not convinced by some details of the layout. For example, the hooks for the bathrobes are positioned above the toilet. Personally, I would much rather have had them next to the shower or even in the bedroom. The main negative point of the stay was the housekeeping service. We had left the sign asking for the towels to be replaced, but when we returned to the room the clean towels were missing. When we pointed this out, the staff member who came to the room immediately told us that she had not been the one who cleaned it. As a guest, that detail is honestly not very relevant: the issue still remains the hotel’s responsibility. The worst part happened immediately afterwards. She came into the bathroom with the clean towels and placed them on top of the closed toilet. While she was sorting out the shower area, one of the towels fell onto the floor. She picked it up and simply put it back together with the clean towels. For me, this is not acceptable. Regardless of who had originally cleaned the room, this is a basic hygiene issue. The bathroom soap dispenser had also not been refilled. Another small disappointment was related to my partner’s birthday. Before the stay I had informed the hotel and asked whether they could arrange something, even just a simple birthday card in the room. I was certainly not expecting gifts or anything special, but unfortunately nothing was done. Breakfast, on the other hand, was very good. We did not experience any particular waiting times, there was a wide choice of both sweet and savoury food, and the quality was good. It was definitely one of the best parts of the hotel. The lifts were another minor issue. Especially in the morning, when many guests are going down for breakfast or checking out, they are not always quickly available and at times the wait can be quite long. Overall, I would give 4/5 for the room, 4/5 for the location, 4/5 for breakfast and 4/5 for the staff, taking the overall experience into account. Housekeeping, however, gets 0/5 from me because of what happened with the towels. Overall the hotel is still a 4/5 for me: modern, very convenient for visiting Valencia and with many positive points, but housekeeping standards and hygiene checks definitely need to improve."