Parque Vacacional Eden

"The staff here are absolutely wonderful, helpful and polite Hotel was clean"

"Rooms are spacious. No air conditioning. No bar of snack food juring the day .Are room had a view of a building site outside are balcony. Room next door to are room was used for hotel staff and was woken up by staff ever morning at 7.00 pm by laughter and noise form staff in next room .complaint to reception and no one approved us about this .There are two bars one that completely close on a Saturday night which you are then redirect to the other which charges you more for drink .Me and my wife will never come here again."

"DISAPPOINTING AND VERYVERYVERY OLD. Both the hotel entrance and the reception area itself are old; they told us how to get to our room, and as we got closer, our faces changed color. They were doing construction with the kitchen open and waiters passing by, and when we found the elevator, which was very small and old, it turned out it didn't work; we had to go up five floors with heavy suitcases, we asked the maître d', and she told us that the elevator sometimes worked and sometimes didn't. When we went up to the fifth floor, things didn't improve; it looked like a hallway from a horror movie, dark, old lamps, stained construction panels, broken doors; the anger we felt was monumental. The room didn't improve the situation either; although the furniture was a bit more modern, it was very deteriorated. My children were sleeping on a curved, uncomfortable sofa bed. The bathroom had cockroaches coming out from behind the wallpaper, and the cabinet holding the sink was hanging off. Globs of stuff on the floor, holes in the ceiling, and a generator above the room that turned on every 5 minutes like some kind of engine starting up; from the terrace, you could see it like a storage room on top. The photos on the website do not correspond to reality; they are misleading, everything is much more deteriorated. The gardens are indeed beautiful. The food is repetitive, but you get used to it in the end. The staff is not unfriendly, but they look tired. We chose the hotel because it had activities for the kids, and in a week, the activities didn't even appear, so if you are going with kids, do not choose this hotel; there are definitely better options. It is the first time I have taken my kids on a vacation like this, and it has been a total disappointment."