Fergus Puerto De La Cruz

"Well, I honestly don’t know what to say after reading some of the recent reviews, other than we must have stayed at a completely different Fergus! 😂 Either that, or some people went looking for things to moan about and weren’t disappointed! Let’s start with check-in. Straightforward, no drama, no three-hour interrogation. The reception team were friendly and informative, and all the other staff, from the dining room and bar to the cleaners, were equally friendly and helpful. In fact, we struggled to find anyone who deserved a good moan! The daytime entertainment staff were good fun, never pushy, and always up for a laugh if you joined in. We tended to head out in the evenings, so I can’t comment on the night-time shows. For all I know, they could have been putting on a West End production or a school disco! Our room was spacious enough, with a good view and a decent-sized balcony. Yes, there were a few scuffs here and there, but nothing that ruined our holiday. Unless you’re planning to conduct a white-glove inspection of the skirting boards, it really wasn’t an issue. You get the usual extras to pay for, such as the safe and kettle, but the fridge with complimentary water and the air conditioning were free. We upgraded to the top floor for the last few days, and that was well worth it. A slightly nicer room and bathroom, a fridge stocked with soft drinks and a few beers, a bottle of champagne waiting for us, sea views, plus access to the jacuzzi and roof terrace with daybeds. Perfect if you fancy a bit of peace and quiet away from the main pool. Although, if you’re anything like us, the idea of a quiet day can quickly turn into an afternoon with a beer in hand! The main pool area does get a little busy, and yes, you’ll find the odd towel reserving a sunbed while its owner is apparently off climbing Mount Teide. But it was no worse than anywhere else we’ve stayed, and some staff did remove towels that had been abandoned for ages. If you don’t want to be practically sharing a sunbed with your neighbour, just move yours! It’s not rocket science, and nobody has to spend the day staring into a stranger’s armpit. Food? Definitely not bland or repetitive, despite what some reviews would have you believe. There was a themed night every evening and plenty of choice to suit different tastes. We ate far too much every night, which is usually a pretty good sign that the food isn’t terrible! We certainly didn’t come home complaining that we’d lost weight. The dining staff were friendly and attentive, clearing plates quickly and keeping everything running smoothly. You can take drinks out of the dining area, including coffee, but they need to be in paper cups, which the hotel provides. Hardly a major hardship unless you’ve got a personal attachment to your favourite mug! There was a complaint in another review about the lack of halal food options. Surely, if you have specific dietary requirements, that’s something worth checking before booking rather than arriving, spending your holiday there and then complaining about it afterwards? A little research can save a lot of disappointment. Our room was cleaned daily, and fresh bedding or towels were available simply by asking the cleaners. No complaints there either. Yes, the hotel is on a steep hill. Welcome to Tenerife! Plenty of hotels are built on hills, and a quick look at the location before booking would tell you that. The hotel offers a shuttle service, but we usually walked down into town and grabbed a taxi back for around €4.50. For that price, we were happy to let someone else deal with the hill on the way home! This was my wife’s second visit and my first, and we both had a great time. Comfortable rooms, friendly staff, plenty of food, a decent pool and some lovely extras when we upgraded. What more do you want? A personal butler to fan you with a palm leaf while feeding you grapes? All in all, we had a thoroughly enjoyable stay and certainly won’t hesitate to return. So, to anyone reading the negative reviews, I’d say take them with a pinch of salt. Everyone is entitled to their opinion, of course, but based on our experience, Fergus did exactly what we wanted it to do: give us a great holiday. We’ll definitely be back. Same hotel, same hill, probably the same extra pounds gained at the buffet! 😂"

"Disappointing Stay – Not What You Would Expect from a 4-Star Hotel On arrival, we received a friendly welcome and check-in from Maria at the front desk, who was lovely and made a great first impression. Unfortunately, the overall experience was disappointing. The room was spacious, and the double balcony was a great feature, but the room itself was very dated and run down. The facilities felt like they had not been updated since the early 90s. We encountered stained bedsheets, a loose screw on the floor and stains on my pillowcase that appeared to be mould spores. These issues raised serious concerns about the cleanliness, hygiene and maintenance of the room. When we pointed out the stained sheets to housekeeping, the staff member appeared annoyed and responded that all the sheets were like this. This was particularly disappointing, as we would have expected our concerns about cleanliness to be taken seriously and addressed professionally, rather than being dismissed as though it were normal. The attitude of some staff members was disappointing, particularly the entertainment team. They often came across as stand-offish and seemed to favour certain guests, making others feel excluded rather than welcomed and involved. The entertainment facilities were also inadequate for the number of guests staying at the hotel. The entertainment room was very small, meaning there simply weren't enough seats for everyone to comfortably watch the shows and productions. This detracted from the overall experience, as guests should be able to enjoy the evening entertainment without struggling to find somewhere to sit. The swimming pool area was another source of frustration. The sun loungers were packed tightly together, leaving very little space to relax comfortably. Many loungers also had towels left on them all day without anyone actually using them, making it extremely difficult to find a free sunbed. When I raised this concern with staff, I was told that the situation should be monitored by the lifeguard. However, the area did not appear to be effectively monitored, and the problem continued. It was frustrating to struggle to find somewhere to relax while so many loungers remained occupied by unattended towels. For a hotel of this standard, better management of the pool area is needed. The buffet service was a mixed experience. I would particularly like to praise Teobaldo and Ayathami, who were both excellent waiters. They were attentive, friendly and made an effort to provide good service. Unfortunately, the same cannot be said for some of the other waiting staff, who often seemed to ignore tables with used plates that needed clearing. This made the dining experience feel inconsistent. One particularly unpleasant experience was with Carlos, who appeared to be the restaurant's waiting manager. When we approached him to ask if a table could be cleared for us, he was extremely rude, refused our request and told us to find somewhere else. This was an unacceptable way to speak to paying guests and left us feeling unwelcome. For someone who appeared to be in a managerial position, I would have expected a much more professional and helpful response. The food was another disappointment. The buffet was repetitive, with very little variety, and on two separate occasions, I found hair in my meal. This was particularly unpleasant and raised further concerns about food hygiene. The hotel is fairly central, but its location at the top of the town makes it difficult for anyone with mobility issues or who struggles with walking uphill. There is a shuttle bus, but the service is very limited. We ended up missing it and were unable to make use of it, which made getting around more difficult. Overall, I was very disappointed with the standard of the facilities, food and service. For a hotel advertised as four-star, I expected a much higher standard of cleanliness, maintenance, food hygiene and customer service. While Maria gave us a lovely welcome, and Teobaldo and Ayathami stood out for their excellent service in the buffet restaurant, the negative experiences unfortunately overshadowed these positives. The hotel has some good features, particularly the spacious rooms and balconies, but there is considerable room for improvement. The dated rooms, stained bedding, suspected mould-like marks on the pillowcase, dismissive response to cleanliness concerns, repetitive buffet, food hygiene issues, inconsistent staff service, inadequate entertainment seating and poorly managed pool loungers all detracted from our stay. A four-star hotel should offer a clean, comfortable and welcoming environment, with facilities that cater adequately for its guests. Unfortunately, our experience fell well short of these expectations. Based on our stay, I would not return to this hotel."

"My partner and I stayed there for five nights. The reception area is lovely, and the dining area; however, when we went up to the room, we thought it could do with upgrading and a bit of modernising in the bathroom. The room is nice and spacious. The only things we didn’t like about the room are that the bed has only got two massive sleeping pillows; however, we expected there to be two like normal, and the tv wouldn’t change channels. The hotel is also on a massive hill, so it’s not great for elderly people who struggle walking up hills or down hills. Staff seem friendly and nice. The swimming pool area is very small and not many sunbeds are there. They go straight away as people leave their towels on the beds. There is another area where there are Bali sunbeds; however, it is €20. The all-inclusive food was okay; it got very cold very quickly, so it had put us off the food. The food was also very basic. Don’t be fooled by the photos as they look very different also. The value is okay; I probably wouldn’t spend as much to come to a four-star hotel. The cleaning is good; they look after the hotel and the rooms very well. However, the noise level is a problem. We had the view that looked over the swimming pool. There is a very busy road that is next to the hotel, and it is very loud with cars and had quite a few sirens too. Overall, this hotel was good for the five nights, but we wouldn’t come back here."