Marylanza Suites & Spa

"Just back from a week's visit to the Marylanza, our 3rd time going there over the years. This time, we won't be back. Firstly, the quality of food and drinks just aren't what they were. This was always a stand out point for the hotel, and it's just not any more. Cocktails in particular have gone towards the cheap and nasty, and quite a bit on the menu now has to be paid for. More seriously, in the middle of our stay there was a fairly raucous party night held for the hotel's 20th anniversary (which also resulted in the main pool being closed mid afternoon - not ideal given it was the first sunny day of the week). Given we'd been out early morning to cycle, we went to bed relatively early while the party was still in full swing. Shortly after 10pm we were woken by a loud noise of what we assume was kicking against the door; the door flew open, we heard 2-3 what sounded like English teenagers out in the hallway, though when they heard our voices they ran away. This caused significant damage to the frame of the door. Obviously quite shaken, we reported this immediately to the front desk, whose first statement was "no, that kind of thing doesn't happen here". So much for being concerned about the wellbeing of their guests! Given that we were able to close the door we agreed that we'd come down to the front desk again in the morning to arrange for someone to fully repair the door - again, they receptionist seemed more concerned about the damage to the door than our welfare. This properly soured the holiday for us, and we won't consider coming back. A real shame for a place that held a lot of happy memories for us. As an aside, there was quite significant and loud renovations going on at the hotel while we were there, with building noise happening from before 8am each weekday. While our tour operator (TUI) told us about this beforehand and offered the ability to cancel or change holiday, this came so late in the day that there wasn't really a viable option elsewhere with availability for us to go otherwise."

"This is my 3rd visit to this hotel, 1st trip about 13-14 years ago as a couple. 2nd trip 2 years ago and most recently this week. There is one problem with this hotel. The all inclusive buffet is just too good, it’ll spoil you for other hotels. We stayed at a much more expensive 5* all inclusive in the summer and the food there was no where near as good as here. Honestly love this place, the only negative was the decor was a little dated - not anymore our room was freshly refurbished as was my dad’s. My dad had a golf view room which was HUGE. We had a pool view ground floor which was fantastic with kids for being able to just spill out of your room to the pool. Music’s playing all day and some may find that a bit much, I love that. The unheated pool is much more relaxed than the heated, until you get in it anyway."

"We stayed at Marylanza Suites & Spa in Tenerife for four nights and were happy with our overall experience A lovely touch was receiving a welcome bag with snacks and bits when we arrived in the early hours of the morning It was a thoughtful gesture and much appreciated The food was great, with a good variety and consistently good quality throughout our stay There was always plenty of choice, which we really enjoyed The all inclusive drinks selection was good, with a nice range to choose from However, the cocktails were pre mixed and a little too sweet for our liking, which was a bit disappointing The rooms were a little outdated and could do with some modernisation the shower also leaked a little On a positive note, the staff were very friendly and welcoming throughout our stay, which made the experience even better Overall, we enjoyed our four night stay The great food, friendly staff and thoughtful welcome made for a lovely holiday, although a few improvements to the rooms and cocktails would make the experience even better"