"Coming to write this review, I inadvertently looked at availability to stay again at the end of the summer holidays - which really says it all!
First time to Tenerife and this hotel was an absolute gem of a find. We opted for a two bedroom villa with private pool which was absolutely beautiful. Kids had their own room upstairs and we essentially had our own suite downstairs. Private enough to feel like our own little space, but close enough for kids to easily come to us when needed.
Hotel & restaurant staff were absolute first class. Couldn’t do enough to help or assist (even coming to the rescue by climbing over a neighbouring balcony when we accidentally locked ourselves out by the private pool!)
We opted to upgrade to AI by the day, as we wouldn’t need it everyday. Totally worth it. Great choices for all meals - we pretty much ate at the restaurant/buffet every day and never tired of the food choices. Even our smallest picky eater ate VERY well, which is normally not the case on holiday. Snack room was small but had more than enough and food constantly being replenished. Great choices of fresh sandwiches / baguettes, pastries, fruit, crisps, peanuts, drinks etc. don’t think we actually felt hungry at all!
Pool area was just wonderful. We actually feel when (as we WILL be coming back) we stay again, we probably wouldn’t bother with a private pool as we were more than happy to spend the day around the main pool. Always sun beds available - we are a family of 4 and always found beds together, during summer holidays too so I imagine the busiest time of year. Great activities for kids and adults - husband and daughter both took part in water polo and all enjoyed the foam party.
Evening entertainment was fine, both kids & adults enjoyed most evenings. Did start a little late, but it’s a holiday so didn’t mind the late nights too much.
Grounds are immaculately kept and beautiful. Pictures just don’t do it justice.
Every positive review must have some feedback to work on - so here is mine:
Aside from toilet roll and shower gel (not great shower gel), nothing is supplied…. No table tissues, kitchen roll, not even a tea bag! Lovely nespresso machine is provided - but no pods. You can buy them from the on site shop at the very inflated price of €1 per POD! The shop is extremely overpriced and I feel it does take advantage of holiday makers. A bottle of shampoo was €7 which is madness. Bag of crisps was €4.50… I could go on. I feel like for the price we paid, the basics should be supplied - even if not restocked, they should still be there. We were given 1 refill bottle to fill up from the water refill next to the shop - but one bottle between a family of 4 did not go very far, so we had to buy our own water. Also, towels for the room are worth reviewing - one small ‘body’ towel is not enough when you have long hair to dry! We had to end up using hand towels to wrap our hair in.
Not sure what can be done about this particular issue but there are alot, and I mean ALOT of wasps. They were absolutely everywhere around the pool - main pool and private. Felt like we were constantly fishing them out of the pool which wasn’t pleasant. Worth noting for those who would have an issue with this, as I used to have a Phobia of wasps which I had treated and prior to this, the wasp issue would have absolutely ruined the holiday for me. They were EVERYWHERE.
All in all - wonderful stay and we absolutely will be back! Thank you for everything."