"We recently stayed at Gran Oasis Resort in Tenerife and, while we had an enjoyable holiday overall, there were several positives and negatives worth mentioning for anyone considering booking.
The biggest downside for us was the location. The hotel is quite secluded and isn’t within comfortable walking distance of Los Cristianos or Playa de las Américas. While taxis were readily available, we found ourselves spending around €10 each way whenever we wanted to go out in the evenings or explore the surrounding areas. If you prefer a hotel close to shops, restaurants and nightlife, this is something to consider.
Our room was spacious, comfortable and generally well maintained. The amenities were fairly basic but adequate, including a TV, daily towel changes, and an iron and ironing board available on request. One thing that surprised us was that the safety deposit boxes were located at reception rather than in the rooms. We stayed in one of the duplex-style rooms and, although they offered plenty of space, I didn’t feel they were particularly child-friendly. The staircase was quite steep, the metal balustrades had protruding support bars at head height, and some surfaces became very slippery when wet. Families with younger children should consider requesting a stair gate before arrival, as this would provide additional peace of mind and make the accommodation safer for little ones.
The food was acceptable and largely what you would expect from an all-inclusive resort. There was a reasonable selection, but some dishes could be dry and the menu became repetitive after several days. What concerned me more was the lack of control around food hygiene. Birds regularly helped themselves to food from the buffet area, and on multiple occasions I saw children touching food with their hands, eating from serving stations, and then putting their fingers back into shared food areas. I felt staff could have been more proactive in monitoring and managing this, particularly during busy meal times.
The pool facilities were one of the highlights of the hotel. There are three heated pools, all of which are spacious and generally never felt overcrowded. However, two of the pools are over 1.4 metres deep, and while there is a dedicated baby pool, it is quite small and became dirty quickly during the day. As an early riser, I often saw the staff cleaning the pool areas in the mornings. They worked hard, but it seemed they were under time pressure and unable to carry out the deeper cleaning and maintenance that some areas would benefit from.
One thing to note is that the water slides are not located near the main pool complex. The promotional photos can give the impression that everything is together, but the slides are situated separately from the main facilities. While this wasn’t a major issue, it did make that area feel somewhat isolated from the rest of the resort.
During our stay there was an outbreak of gastroenteritis affecting some guests. The hotel appeared to react quickly and implemented additional hygiene measures, which was reassuring. However, based on what I witnessed around the buffet, I couldn’t help but feel that stricter supervision of food hygiene and guest behaviour may have helped reduce the risk in the first place.
The staff throughout the hotel were excellent—friendly, hardworking and always willing to help. They were undoubtedly one of the strongest aspects of our stay. The entertainment was average overall; the daytime activities were enjoyable and well organised, but the evening entertainment was fairly standard and not particularly memorable.
Overall, Gran Oasis Resort is a pleasant hotel with spacious accommodation, excellent Wi-Fi, good pool facilities and genuinely attentive staff. However, it would benefit from some maintenance, a deeper focus on cleanliness in certain areas, and improved monitoring of hygiene around the buffet. While we enjoyed our holiday and would recommend the hotel to others depending on what they’re looking for, it’s not somewhere we would personally choose to return to."
