Columbus Aparthotel

"After holidaying in Benidorm for over 10 years our friends persuaded us to go to Tenerife for the first time and stay at Kn Columbus where they had stayed before. All was good until the morning we were leaving, as always I put dirty towels in the shower then stripped the beds Wow were we both in for a shock. Both mattress on both sides was stained with urine the width of the mattress and 2rds length Heather my wife couldn’t believe it never before in apartments and hotels in Benidorm had we come across what we saw. We went down to the reception and spoke to the girl on duty and couldn’t believe what she had said to us, Why didn’t you check the beds when we got to our room only way I could reply was really that’s all you can say and started to walk away so I shouted to speak to the manager, minutes later we were told we had to wait 25mins. Finally we got to speak to the manager all she had to say was sorry for our experience and offer us a free Spa we were leaving an hour later, I did get a chance to say something and that was how can the cleaner miss the condition off the mattress as we allowed her to clean 3days out off the 7 we stayed at the hotel. Nothing else was said as she got up and walked away.All I can say to people who have booked there holiday at KN Columbus in Tenerife to check there beds our Room was 188 on the first floor. Please Please check as the photos I’ve added doesn’t show the real effect as our phones need updated. One very last thing we went to celebrate our 47th anniversary Sorry buts it’s back to Benidorm next year to say we were disgusted and sicked to think what we were sleeping on is an Understatement Please Please Check Kenny and Heather"

"I stayed at this hotel for 10 nights and it was amazing the staff , food and entertainment was brilliant. Especially marco he made are experience better, he was so funny and good with kids"

"Hotel was amazing entertainment and staff (marco) was brilliant food was really good and drinks I recommend the hotel for other family’s"