"We got to the hotel very late on our day of arrival. They had kindly made us up a little packed lunch, but I don’t like ham and it was too late to eat.
The room was clean and quite modern, although the bathrooms could use an upgrade. We had a room overlooking the pool and sea which was nice. The beds were ok, a little hard, and we had two single beds pushed together, not one large bed. The room was cooler than outside, but not by much. There was no air conditioning control panel, so we couldn’t change the temperature. On hot days it made it difficult to sleep. This was a large negative for us all. In a warm country, we expect working and controllable air conditioning.
The food was nice enough, I have allergies and struggled to find much to eat. So I predominantly lived off salad, veg and cheese and then fruit for pudding. The waiter service for drinks at meal times was fine, but usually meant we could only have one water and one drink each. It also took a while, if it was busy. I had eaten my food before the drinks had arrived. The older gentleman waiter with the glasses on, was lovely and very friendly.
Having to tap our card for everything, instead of having an all-inclusive wristband was somewhat annoying and time consuming. I have been on many all inclusive holidays, and this has been the first time I haven’t had a wrist band. I think it would make service much quicker. Then customers who aren’t all inclusive could tap their card to add items to their room. Also, the system went down a few times, so we had to give our room number. Anyone could’ve then used our room number. Thankfully this didn’t happen but it’s not out of the realms of possibility.
The pool area was nice, though if you came later than 9am not many sunbeds were available. This meant that you had to sit at the very top, which was far from the bar and toilets. The corner bar didn’t open for our whole trip. We came in the middle of August, which I’d class as the busy season. This a shame, as the queues at the main pool bar would’ve been significantly reduced. Even if it had just sold water and soft drinks, it would’ve made things easier.
Unless you were in the room, WiFi was shocking. You could barely get it in the lobby, restaurant or by the pool. There was a few times that I wanted to Google something, whilst chilling by the pool, but was unable to. Upgrading this would be helpful for people who rely on the internet.
The entertainment was good during the day and on an evening. There was something on every day, during the day and on an evening. It was nice to relax and watch. The two men who ran the entertainment; Nadir and Acomar were absolutely brilliant, so personable, and full of life. Very entertaining for adults and children a like.
The rooms were cleaned every day. The beds were made and fresh towels were put out. When our shampoo ran out, they brought up a new bottle within 5-10 minutes, which was excellent, as we were all having showers. They also did the same when my daughter got mess on her sheet. Very attentive in that respect. They were also appreciative of my very limited Spanish.
There were a few times when we got back to our room after 11pm. We wanted to have a wash, clean our teeth etc, but the water had been turned off.
We paid an extra £154 for a Club Alexandre Spa room. In this type of room there was a Nespresso coffee machine, but the pods weren’t topped up, so we couldn’t use it. Sadly, although it seemed lovely, the spa was just too hot for us to stay in. So we could’ve saved quite a bit of money had we not bothered. Seems like a lot of money for essentially no extra benefit.
The drinks on offer were nice. The red wine, although served chilled, was lovely. Usually, I steer clear of wine on holiday as it’s often disgusting. The Cruzcampo Radler was a welcome change. It was fabulous for drinking during the day, by the pool, as it has a low alcohol content. No bottled water was available, for all inclusive guests, it was just served in plastic glasses, which was a little inconvenient.
If you’re all inclusive, scan the QR code on your room key, using your phone camera. This brings up the drinks that are included. I couldn’t drink the cheap vodka as it tasted horrible. Then I found out I could have Smirnoff, which was better.
They were continuously making changes around the hotel, during our stay. They repainted around the pool, repainted some of the plant pots and were cleaning up the walls at the front of the hotel. The rooms could use this same treatment. The floors were warped due to water damage, same with the bedside tables.
It was close to the beach, bars, shops and restaurants. We found a lovely place for an iced latte during the day.
Overall, the holiday was nice and relaxing, the hotel had faults, but it was generally good. We wouldn’t come back again though."
