Alexandre Gala

"Entertainment is fantastic, great for kids"

"Firstly, we would like to thank Frank on reception for his outstanding efforts during our stay. Frank is extremely knowledgeable, friendly and helpful, and his recommendations were fantastic! Thanks to him, we had two amazing days out on excursions, and we really appreciated all of his help and advice. The hotel itself is exactly what you would expect from a 4-star hotel and was exceptionally clean throughout. The entertainment staff were great and made a real effort to interact with all guests, both during the daytime activities (including pool activities) and evening entertainment. The two gentleman, who we seen majority of the time (didn’t manage to get names!) were phenomenal, they were great with the kids and ensured everyone had a good time - adults included! There is plenty to do around the hotel, particularly for children, with lots of entertainment available, including a kids club and arcade room. There is also a shop directly opposite the hotel, along with a couple of bars, which was very convenient. There is the usual hustle and bustle but it wasn’t an inconvenience for us. The hotel is situated right on Veronica’s Strip, which could be either a positive or a negative depending on what you are looking for from your holiday. For us, our room was close to the strip (room 601) so it was quite loud in the evenings. However, we were aware of the location before arriving, so this wasn't an issue for us. We were tired after our days out and slept fine, but it is definitely something to bear in mind if you are a light sleeper or travelling with young children. Beds were a little uncomfortable but I do think this is personal preference rather than an issue. There is an option to upgrade your room, this also comes with access to the Spa. We were half board, which meant we had breakfast included, with the option of having either lunch or dinner each day. This was extremely convenient for us, particularly with having days out and excursions planned. We could decide on the day whether lunch or dinner would be more suitable depending on our plans, and this worked really well for us. Breakfast, lunch and dinner were buffet-style and generally what you would expect from this type of hotel. Drinks are provided at breakfast, including fruit juices, tea, coffee and water but drinks aren't included with lunch or dinner, these can be ordered from your table. I would recommend going during the quieter hours where possible, as the restaurant did get very busy — although we did visit in mid-August, so this wasn't unexpected. Dinner is served from 7pm–10pm, which we sometimes found a little late, particularly with a younger child who was already hungry by that time. The pool was excellent, with two pools at different depths and plenty of sunbeds available. There is also a splash pad for younger children. The pool bar is open for the majority of the day and offers a good selection of food and drinks. Pool towels are available to hire for €15 each which is refunded when the towels are returned. There is a charge of €1 to change your towels for clean ones if you wish. Once the pool bar closes, the lounge bar opens. There is always somewhere to get a drink during the day. One thing to be aware of is that all extras are charged to your room and paid for on departure. We chose to settle our bill at the end of each evening, which was straightforward and wasn't an issue for us. Overall, we had a really enjoyable stay and would definitely recommend the hotel. The staff, cleanliness, entertainment and pool were all excellent, and a special thank you to Frank for making our excursions even more enjoyable with his fantastic recommendations. We would definitely come back to this hotel if we are to stay in this area again."

"Great value for money with excellent entertainment We recently stayed at Hotel Gala in Tenerife in a Club Alexander room with spa access and a sea view. Overall, we were very happy with our stay and felt the hotel offered excellent value for money, particularly compared with other similar-rated 4-star hotels we’ve stayed at, such as Spring Bitácora and Hotel Las Palmeras. For a similar all-inclusive package, those hotels were around £3,000–£4,000 more expensive, so in comparison, Hotel Gala represents very good value. Our sleep quality was good, helped by being located on the quieter side of the hotel. The room was cleaned to a good standard throughout our stay. The food was of a decent standard, with plenty of choice, and the pool areas were excellent for families. They were very child-friendly while also providing plenty of space to relax. The spa package included with our Club Alexander room was also a great addition. Having access to the jacuzzi, cold plunge, gym, sauna and steam rooms gave us a great opportunity to relax and unwind, and added even more value to the overall package. The entertainment was one of the highlights of our stay. The entire animation team worked extremely hard and were great with both children and adults. A special mention has to go to Acomar, who really helped create a fantastic atmosphere around the pool during the day and during the evening entertainment. He put a huge amount of effort into getting the children involved, while also making sure the adults had a laugh. He is a real credit to the entertainment team. There were, however, a few areas where we felt the hotel could improve. At times the restaurant service seemed overstretched. On one occasion there wasn’t a prepared table available for us, and on another occasion we didn’t manage to order drinks despite asking staff two or three times. The ice cream around the pool also ran out on one occasion, despite being included in the all-inclusive package. Our impression was that the restaurant was sometimes understaffed, which understandably seemed to put pressure on the staff and probably contributed to some of the service issues. In our opinion, this is something management should look at if the hotel wants to match the level of service we’ve experienced at other 4-star hotels. That said, these issues didn’t ruin our experience. For the price we paid, our family was very satisfied with the overall experience. The friendly entertainment team, family-friendly pools, good rooms, excellent spa facilities and overall value for money would definitely make us consider returning. Overall: a very good family hotel offering excellent value for money, with a few service issues that could be addressed by better staffing and management."