Princess Inspire Teneriffa

"Absolutely awful experience here! We were 5 ladies for the week for my friends 60th birthday. We had it booked for a whole year! We’d requested to all be together on the same floor, but they put 4 of us on one side of the hotel and my friend, who’s birthday it was, on the other side all by herself. We complained and they moved her over by us 2 days later! This hotel is very much Style over Substance. It looks fantastic but unfortunately the staff lacked care and attention. Absolutely zero respect!! The food wasn’t great. We went AI, but it wasn’t good quality and it was cold. I’d recommend ordering from the menu in the main restaurant, as it’s slightly better and warmer. But beware, the waiters are quite rude! As soon as you finish your food, they want you out! The big let down for us, was my friends special birthday. They didn’t put anything in her room and they wanted us to pay extra money for decorating the table and supplying a cake. 50€ altogether. When I saw the table it was very old fashioned Christmas decorations and tablecloth. Very poor!! The cake was good but not 25€ worth! When we complained on the very last day to the Customer Relations Manager, he seemed fair and went to check on our bill and told us we owed nothing. But then on going to the restaurant before we left we were told we owed the 50€ for cake and decorations. The communication between the different hotel areas is abysmal. 3 of us had food poisoning on the 3rd day, but we don’t think it was from the hotel as we’d been out on a boat trip so we think it was that?! We were so poorly and needed towels and fresh water to be told we’d have to go downstairs and fetch it and pay for it. Absolutely disgusting behaviour!! My friend who had booked it a year before wasn’t even on their system and didn’t even take her passport details. They tried to pass that off as being human error but didn’t apologise for nothing!! Would we go back? Not a hope in hells chance!! You can stick your Tenerife hospitality where the sun doesn’t shine!! There’s far better hotels. Worse one I’ve ever been to!! AVOID!!"

"Mu husband and I went to the inspire from 5th February 26 to 5th March 26this was our 6th time at this hotel but this was the worst experience of them all. We had a room overlooking the street asvwe always did but the bar La Flacka across the road the noise was so bad we ended up paying £550 to get a quiet room which we had no sun all day and it was a standard room. Now regarding the food it was just warm or cold even at breakfast cold eggs etc, evening meal was horrendous roast beef was raw chips so hard and cold ice cream runny could go on and on iy was reported to reception the food market and the tui rep. Them the rep got us an appointment with tje guest relations guy,he said he hadn't had any complaints about the food, but would speak to the relevant people. Unfortunately nothing changed whilst we was there. All. I can say is report the food if cold etc to the guest relations guy or nothing will be done if only one person complains. This hotel costs a lot of money and the price is going up all the time and the standard has gone really down as the meals are very repetitive. We have cancelled the booking for our holiday at the inspire for june 26."

"Just returned from a 17 night stay. As always, the reception, cleaning, waiting and bar staff were wonderful!"