"Reception staff - good easy check in and out. Thank you Pepe.
Hotel - very big (looks like one of the biggest in the area) there are lifts to get you from floor to floor, but there is quite a lot of walking from place to place.
This is big old hotel, very well established and seems to have a number of repeat loyal guests.
Bar/Cleaning/Entertainment Restaurant staff -10/10
The facilities and public spaces are well maintained 9/10. Lots of spots dotted about to relax/read/play games etc.
Hotel corridors 3/10 desperately need refurbishment, dirty looking carpet tiles, damaged skirting boards, paint coming off.(let the hotle down ...look like a run down 3 star hotel)
Bedroom condition 2/10
Like an old poor 3 star hotel.
Not what you would expect when you pay for a 4 star experience.
Scuffed floor, paint scuffed, peeling laminate of the units and skirting boards.
We wondered of we had been given a bed room but when I expressed my concerns I was offered 2 other rooms but they were equally as rough and indeed of repair.
The condition of our room didn't reflect the 4 star price we paid.
I spoke with guest relations about my disappointment in the room/corridor and that I believe we had been miss sold and overcharged. I felt I had booked and paid for a 4 star holiday experience but the room would only be a low level 3 star.
Managment offered us to change hotel but as we were only there for a few nights it wouldn't have been worth the hassle with a 60+year mother. The next day I was offered some sort of upgrade for the next visit or an upgrade of half-board to full board on the next visit. I don't feel this is an adequate solution as I wouldn't want to spend more money on this hotel in the future I am awaiting a reply from management regarding some sort of partial reimbursement for quality of the room. With a company like Iberostar you would expect much better quality.
Beds/mattress ok 7/10
Bedding 5/10 OK - reported some holes in the bed sheet and this wasn't changed.
Soundproofing-5/10, we could hear some noise from the bars on the street until around midnight. We were on the roadside too, so some road traffic too.
There was no noise from other residents but we had a evening before dinner of around 3 hours of drilling and hammering from a nearby room.
Blackout curtains 6/10
Shower 10/10 - amazing hot water all day, big shower with body wash shampoo and conditioner.
Room towels 2/10
On 2 occasions our towels had holes in them...a bit rough and old looking.
I reported this one day to reception and was given a new towel with 2 holes in the next day.
Water filling stations - very good/ one on each bedroom floor. Nice glass jug in your room so you could always have access to water in your room. 10/10
The dining room is vast and can get busy at peak times, but the staff work hard to seat you quickly. Nicely decorated, option to sit outside.
Food: 8/10 good buffet style food, lots of choice, and some vegan/gluten free options signposted.
All inclusive snack 10/10 bar open from 11-6pm with a good range of snacks if you want a late breakfast/brunch or you don't want to go to the main dining room.
Gym- 8/10 spacious and pretty well equipped and maintained. Dumbbells up to around 30kg/Smith Machine/Olympic barbells/ usual cardio machines.
Fitness activities 10/10 - lovely lads Victor and Yordan led us in Yoga/pilates/aqua areorbics. Victor seems to be very experienced in Yoga👍
All inclusive drinks- self service avaliable on wine and beer/water/tea/coffee and fizzy drinks. Also most drinks were a included at the bar. The bar staff were excellent, kind, friendly, and efficient.
Lovely bowls of nuts and crisps avaliable for free at the bar...Nice touch. 10/10
Entertainment day time included archery, bingo, bowls style games -staff enthusiastic and fun
After dinner Entertainment - mixture of quality - some evenings the live music was really good and others it was less impressive. We also went to a Queen Tribute Act which was 3/10 and a Flamenco Show which was 10/10 amazing!
20 min away from the airport in a taxi.
About a 10 min walk down some steps to the dark sand beach -nice little bay. (Can get out of the hotel through a side gate near the pool)
Beach towels for hire. 20€ per towel refunded on departure.
10/10 -2 good-sized pools one more for kids. Can swim laps. Lots of sunbeds and umberellas. Well spaced out. Great view of the sea from the top pool... probably the nicest part of the hotel.
Surrounds by bars, shops, and restaurants. Good location 10/10
Good hotel let down by the quality of their corridors and rooms."
