H10 Costa Adeje Palace

"I'm just back from a week-long holidays at this hotel and it was a huge disappointment for our family! Our room, a junior suite, was below acceptable standards, very tired and with annoying functional and comfort defects, such as not working power outlets, an uncomfortable bed, and wardrobe doors that barely moved. The room was also poorly insulated (noise from neighboring rooms could be heard) and too cramped for our family of four. Room change was requested from the beginning of our stay, but it was only offered to us on the third day after arrival, notification arriving by letter to our room late in the evening(!). Having scheduled an all-day trip, we had to turn down on this offer, as it was far too late to get ourselves organised as a family of four. My conclusion - I agree with previous reviews that the hotel is run down, dirty and not maintained, and that the room photos on the hotel's website don't reflect reality. Is this worthy of a European four-star standard? Certainly not! The management seems not to see the problem of declining hotel spaces and appalling room standard, believing that sun, sea, and sangria will solve the problem. This is mass tourism for the naive, and at exorbitant prices. I don't expect luxury, only basic comfort and respect for the customer, and the hotel's sugarcoating of reality is surreal. Let the people know what the reality looks like in Costa Adeje Palace for most clients, especially for those that are not on the privilege pack. Pay for 4 stars, get the deal comparable to the standard from the Eastern Europe but from the 80's or 90's. Our conclusion? We are regular customers of the H10 chain. We have stayed with our children in various 4-star hotels, including those in the Canary Islands (e.g., Lanzarote), and nowhere have we had such a poor experience as this one. Our holidays were spoilt, and we regret having booked this hotel. Our trust in the entire H10 chain is also gone."

"This was our 2nd visit to the hotel after visiting in 2023 and yet again we had a lovely time. Check in was quick, efficient and professional. My slight gripe is that they still charge for the safe deposit rental. (H10 Estepona where we stayed last October provides this free so this is clearly a local policy) Our room 318 was nice enough, not one that has been updated it appears and gave us a partial sea view which was lovely. This also overlooked the ongoing construction work nearby that in fairness has nothing to do with the hotel but no work was being carried out at night. Food was nice in the buffet and La Tosca restaurants and my wife who has a gluten intolerance only had to ask and the chef provided gluten free bread/rolls and made her gluten free pizza, pasta and desserts which was a fantastic touch and very much appreciated. For myself, there were plenty of choices, with the fish excellent but occasionally the food was cold and some of the meat choices were chewy suggesting poor cuts of meat (sweet and sour pork was inedible on our last night). For lunch, we both preferred the convenience of the snack menu and again this was sufficient with table service or take away provided. Drinks plentiful and a good choice available which we appreciated however the piano bar was always busy with only one member of staff taking orders at your table or at the bar but plenty finally delivering drinks to you. I think at least two staff should be walking the floor taking orders as it was very slow at times. Pool area was always busy but plenty of sunbeds. Like every hotel there are still folk rising early, reserving beds despite clear signs not to do so, and not arriving until late morning. Our preference was the infinity pool area which was lovely and close to the Beach Bar. An observation is that this is for Over 12 only, however there is only 1 faded sign situated on the side of one shower and lifeguards who enforced this only visited occasionally. This is not fair on families who are unaware so far better signage is needed. This is also a non smoking hotel which as non smokers was great and we saw no one breaching this during our stay and no cigarette butts anywhere. The designated smoking area was the terrace which is small and unfortunately full as it has the best views of the sea and therefore we could never sit there. Sky Bar which is accessible after 7pm for non Privilege customers was nice with great views but lacked atmosphere and as such we felt it wasn't really worth the visit. On the whole a great week, would possibly return again but would maybe visit another H10 in Tenerife instead."

"We had a very disappointing experience at this hotel, and I would not recommend it to families traveling with young children. We booked a double room with a sofa, specifically to make sure there was enough space for two adults, one child, and our 2-year-old child. However, upon arrival, we were told that we were not allowed to stay in that room type with our 2 year child and that we were required to upgrade to a “family room”, of course for an additional cost. We explained that we did not need an extra bed or any additional services, and that the room we booked was perfectly suitable for us, but the front desk staff was inflexible and simply repeated that “hotel policy” does not allow small children in that room category. No alternative or reasonable solution was offered — just the option to pay more. We’ve traveled quite a bit and have never encountered such an unfair and rigid policy — being forced to pay for an upgrade just because you have a small child, even though the room you originally booked is clearly large enough. This experience was truly disappointing and left a bad impression. Instead of starting our vacation relaxed, we began it with stress and frustration. The hotel should really reconsider its policies and the way it treats families, because in its current approach it does not feel customer-friendly at all."