GF Gran Costa Adeje

"We stayed in the Gran Hotel 2 weeks like we do for the last 20 years , this time the food was the worst we ever had . Very average definitely not 5 star . Couple a year back they had a manager who was overlooking the food but he seems to be gone, he was very good it was all clean and spotless this time it was very dirty around the food. The food was very average meet was to hard not good quality. We are very sad and we only come back if it changes to the standard we are used to"

"Absolutely fantastic hotel! Recently refurbished, refurbishment apparently has overrun a little based on an email from Jet2 we received before our stay, but we didnt see or hear any construction work going on. The rooms are very clean and spacious and we had the largest bed we have ever seen. We ate out all the time as we were bed and breakfast only so i cannot comment on the food sorry. The location for us was perfect and the main strip by the sea isnt far at all and its a nice walk down. We went into the newly opened Jungle Bar on the roof area a lot. It’s a great spot and the staff are amazing, a big shout out to staff members Claudia and Stiven, they were amazing serving us drinks, brilliant service! We would definitely stay here again."

"Stayed at this hotel just before Xmas and it's the first and last time we will be staying here. I am in retail for my job, so know that reviews mean a lot to people, so will give an honest truthful appraisal of what this place is like. On arrival we were checked in and the staff were polite and efficient, we were shown to our room on the third floor, sadly only 1 lift is working. A spacious but very cold room awaited with a queen sized bed, all good so far......At a 5 star hotel you would think we would have a mini bar and tea and coffee making facility's with a kettle......but again no you have to alert reception that you want this facility! We did not find this out for 3 days as no info.They provide water but again you have to ask for it even then it’s a little hit and miss if you get it. This happened on more than one occasion. When going to the dining room you have to get a lift to go to the reception area and then walk to another lift to access this the correct floor for the dining room. We would have used the stairs but these are closed in places, why we do not know. A good guess would be it that the works were not finished and they were blocking out unfinished areas. Food....FORGET IT....NOT 5 STAR.....absolutely poor, beyond words. Cold stodgy small pots of really poor quality food. The meat is second rate and the chips cold like everything else. Vegetables hard, can go on but seriously it’s very, very poor. The plates are cold and very small. You don’t not have fruit bowls so in effect you can't eat ice cream or fruit properly as you can't use a dinner plate! Drinks...YOU have to pay for table water, we were half board and this is totally unacceptable in a 5 star hotel. I mean this holiday cost us a lot of money and the least you would expect is table water. The swimming pool is so very, very cold. No heating, nothing just the heat of the sun so in effect freezing cold . We could not go in it in the whole holiday. The entertainment is ok if you like it very, very loud inside and outside. Not what you expect for a 5 star hotel its that bad. Half the problem is that it's a massive hotel, probably understaffed.To me it looks like they have spent all the money and now cannot afford to run the place or make repairs to anything. I really hope the management take note of this review because this is really not good."