Chatur Playa Real Resort

"I was very worried about staying at this hotel after reading the reviews so I'm going to break it down for you. We are having a really lovely time at this hotel and you pay for what you get. Is there fault with this hotel? Yes. ***Staff *** The 2 women staff members on reception are so so nice, very helpful and very friendly we had no issues with them at all. They were very helpful and very approachable and we couldnt fault them. 10/10 Cleaners were lovely and very hard working. There is one staff member who works at the pool bar who doesnt smile or isnt vwry friendly but I wouldnt be working long hours and dealing with drunk people in the heat. He wasnt rude but wasnt friendly. ***Rooms*** We booked to stay in the annex rooms and was very shocked with the state of the rooms. There was no aircon and apparently is hasnt been working in months, the room was dated and dirty, the curtains were so so dirty & in my opinion the annex has so so much potential. Its such a shame they are run down. We did complain straight away to reception and they sorted is out for us, they moved us rooms the day after. I blame jet2 for the faulse advertisment although rooms should be made clean and if booking please note that the aircon isnt working but they staff did provide fans. The day after we moved rooms to the main building and it was so much better and very clean. Aircon was fab and we had a sea & pool view. Location for the annex rooms is amazing tucked away at the back of the hotel with a self serve drinks option available up untill 6pm. There is a lifeguard on duty and he is brilliant everytime I looked at him he has eyes on the pool. The pool is only shallow and and the annex room is right on the door step. The pool has slides and is idea for families with small children. Adults can chill around the pool and the kids are safe. We never had and issues with sun beds and overall lovely pool area. We would have stayed in the annex rooms if there was aircon for my sons, who has health conditions & breathing issues. If he didnt have these health conditions I would have stayed in the annex and just made them re clean the room. ***Large pool area/ snack bar*** Pool area is huge, clean and tidy with a hot tub in the middle thats drained and re filled everyday. Lifeguard is on the ball and even does walk around. Pool isnt to deep but is deep for you kids. Snack bar is around the big area is ok. Chips, pizza, fried squid, burgers & hotdogs. Also another drinks bar is outside served by a staff. ***location*** Location is great although up a slight hill but if you have any mobility issues you can rent a mobility scooter or grab a taxt back up for around 5 euros. ***Food*** Food was good but repetative after a week. This is no reflection on the hotel this is all inclusive in general. They did howere serve up foods like steak, prawns, chips, ribs, chicken nuggets, cheese pasta. We go home tomorrow and not once have we had a bad tummy. Food area was clean food was tasty and honeslty you pay for what you get. The desert area was small but great with a selection of fruit and cakes and ice cream. Overall I was worried reguarding the food its been fab. If you are looking for a 5* rating in the food then remember you arnt paying 5* food prices. Also wifi in the rooms not the best but still ok. Overall. We will 100% be returning to this hotel. Staff have been friendly and accomidating. Hotel is great for families. Great location, great food, clean rooms in main building. Just a overall great place to stay. Hotel is not overall over busy and I think this is from prev reviews but if you are thinking about staying in this hotel and you are a family on a budget then u will have a great time. We will be returning to this hotel next year and are very happy with the price we paid for this hotel for 10 night. Dont want to go home tomorrow. Entertainment was ok the 2 times we did go but one of my sons has ASD and didnt like how loud the music was, so we didnt really go the entertainment much. Although is could be slightly lower it was so so loud. The annex has huge huge huge potentional and management should take this on bored. The rooms need a upgrated with working aircon, re painted and new furnitor and you would make a fortune with thr location and the splash pool for the kids. Will be returning. Any questions feel free to ask. Hope this helps others. Xxx"

"We stayed as a family of four (2 adults and 2 six-year-olds) and had a really enjoyable holiday. Rooms: We originally booked a one-bedroom apartment in the annexe through Jet2, but on arrival were moved to a suite because the annexe air conditioning wasn't working properly. The suite wasn't the ideal layout for us as it didn't have the kitchen area we'd expected and there was only a glass door separating the living room from the beds. We did look at the annexe room, but after 10 minutes it was just too hot, so we were glad we stayed in the suite. The room was clean and serviced every day. Pools: We really liked the pool areas. There are two children's pools, which were perfect for our kids, as well as the main pool. We never had any trouble finding sunbeds or getting drinks, with self-service beer and soft drinks near the kids' pool and a bar by the main pool. Entertainment: Ernesto was the star of the show! He was brilliant with the children and made a real effort to get everyone involved. The mini disco every evening was a highlight for our kids, and the entertainment afterwards (bingo, singers, magician, etc.) was varied and enjoyable. The kids' club was also a big hit. Food: The food was perfectly fine overall. Like most all-inclusive buffets, it became a bit repetitive after a few days. The only real disappointment was the pizza, both at the buffet and in the Italian restaurant. My husband's pasta from the Italian restaurant was much better. We got a fantastic deal with Jet2 and, after reading some of the reviews before travelling, were expecting much worse. We ended up having a great holiday and would definitely return if we found another good deal. Overall: A great value family hotel with fantastic pools, excellent entertainment and plenty to keep young children happy."

"We spent 6 nights at this hotel. The food was okay, breakfast could have been a lot better as the food was not that good in the mornings. Rooms were clean but at your standard basic level. I would say this was more of a 3 star hotel than a 4. The staff were very rude across the entire hotel especially the bar man who just seemed to hate any guests. The receptionists were not welcoming upon arrival and were very rude when I explained that one day our room had not been cleaned and when asked if they could book a taxi for us. Overall, our stay was okay but we would not return again."