Eurostars Torre Sevilla

"Very disappointing for a 5-star hotel – Non-existent customer service! I stayed at this establishment on the night of October 24 to 25. On October 25, I left the hotel at 6:40 AM. Upon arriving at the airport, I realized that I had forgotten my jewelry in the room. I immediately contacted the hotel at 7:15 AM to report this oversight. The person I spoke with assured me that they would check and call me back quickly. Since then, radio silence! No call, no news, no explanation. I also sent three messages via their contact form, which all remained without the slightest response. I find this attitude absolutely unacceptable, especially for an establishment that boasts five stars. I can perfectly understand that a forgotten item might not necessarily be found, but the least they could do is respond to their customers, keep them informed, and show a minimum of consideration. What shocks me the most, beyond the potential loss of my jewelry, is the total lack of follow-up and professionalism. A five-star hotel should not distinguish itself only by its standing, but also by the quality of its service and the respect for its customers. An extremely disappointing experience and a management of the situation unworthy of the advertised level of service."

"My son Daniel and I went to eat twice at the restaurant on the 34th floor, and both times we were served by the maître d' ANA, an incredible, wonderful, kind person, the way she leads her work team, she especially recommended several things from the menu and it was amazing, it is very, very good, I will sincerely return next month so she can continue recommending dishes from the menu, thank you for your attention to both Daniel (Barcelona) and me."

"As of today, this is the third time we have stayed here when traveling to Seville!! That means something."