Eurostars Al Andalus

"Muy mala experiencia con la temperatura y el servicio. Solicitamos que revisaran la temperatura de la habitación porque hacía un calor insoportable. Cuando mi hija llamó a la recepción, la respuesta fue simplemente “abran las ventanas”, ya que según ellos otros huéspedes habían dicho que tenían calor. Su “solución” fue apagar el aire acondicionado de todo el sistema, afectando así a los demás clientes. Nos parece inaceptable que un hotel de este nivel gestione así un problema tan básico como la climatización. Una estancia muy incómoda y con poca empatía por parte del personal. No lo recomendaríamos. El gran problema aún estaré sufriendo este horrible servicio hasta el día de mi check out on November 15th ——— Very disappointing experience with temperature and service. We asked the staff to check the room temperature because it was unbearably hot. When my daughter called the front desk, the answer was simply “open the windows” — since, according to them, other guests had complained about being hot. Their “solution” was to turn off the air conditioning for the entire system, affecting everyone else. To make things worse, the windows barely open, so that wasn’t even a real option. It’s unacceptable for a hotel of this level to handle such a basic issue so poorly. The stay was extremely uncomfortable and the staff showed very little empathy. Definitely not recommended. The big concern I will have the same issue until my check out on November 15th"

"We found this hotel to be satisfactory and allowed for an enjoyable stay. The rooms are quite spacious with beautiful nice sized bathrooms. The room was very clean and the shower had plentiful hot water with great pressure. We had one minor issue which was addressed promptly. There are no English speaking television stations if you wish to keep abreast of the news. The buffet for meals was varied and plentiful and rather good. One negative is its location which is a 10-15 minute taxi ride or 40 minute walk to attractions and even for restaurants and bars as it is in a residential area. This did allow for a good night's sleep."

"The whole stay very positive, there are many amenities and services available at the hotel such as buffet breakfast, cocktail bar, outdoor pool, fine dining restaurant. Nicely refurbished rooms to a high standard, spacious bathroom and walk-in closet in the junior suite. Exceptionally clean with terrific bed. During check out unexperienced staff was not able to calculated parking rate properly"