Sercotel JC1 Murcia

"The hotel is clean and the rooms are comfortable, but the front desk service leaves a lot to be desired. They kept us waiting for half an hour to be able to leave the parking lot and they could not figure it out among themselves."

"I had a prepaid reservation and, due to an alleged payment problem, they notified me late at night that I needed to check that everything was correct. I did so, and my card and account were perfectly fine. No one called me or explained that I had to take any additional action. In fact, I subsequently received the check-in email, so I understood that everything was resolved. To my surprise, a few hours before the stay, I received another email informing me that my reservation had been canceled. When calling the hotel, the service was even worse. The only explanation they could give me was that "perhaps" the payment needed double verification, which is quite absurd when the alleged charge attempt is made in the middle of the night and no one contacts you to request such validation. The worst part is not that there might be a problem with a payment; the worst part is the terrible management, the lack of communication, and the way I was treated when trying to resolve it. After this experience, I will not book with Sercotel again. I find this customer service completely inappropriate for a hotel chain."

"We stayed over a weekend. Good value for money. Rooms of good size, comfortable mattresses, spacious bathroom. Kindness of the hotel staff. Good breakfast. Access to the center of Murcia by tram, which has a stop near the hotel. Good access to the hotel by car. There is parking available, but it is easy to park in the surrounding area. We will definitely return for the next visit to the city."