Club Hotel Aguamarina

"I honestly don’t understand the positive reviews. This hotel is awful! Disgusting around the pools sunbeds and floors never cleaned around pool area a nasty drain like smell on and off, green gunge in the pool side drains. I cleaned every table we ever sat at and the wipes were black! Going into the restaurant at dinner there was often bits of food on the chairs, tables etc left from lunch so gross! Food is vile think hospital food but worse I don’t know where guests who rave about the food have eaten before but my my standards are low. Undercooked or way over cooked! The walls of the rooms are so thin you can hear a normal conversation so add in kids running up and down corridors all times of the day and night expect to be woken a lot! One morning the cleaner at 7.30am was cleaning the room next door banging and dragging furniture for half an hour I understand they have a job to do but come on! People are on holiday and want a lie in after a late night! Sunbed wars is a thing 9.30 the whistle blows and some people run to get the beds they want it’s so pathetic, the new rules of if you leave a sunbed for an hour your belongings get removed I saw this once in a week most of the time the lifeguards are barely watching people in the pool let alone the sunbed situation. Staff most of them are lovely, the older guy who works behind the bar obviously doesn’t like his job and acts like you are disturbing him. The one night my child knocked a drink over and he had gone to ask for some cloth too wipe it up and he was horrible to her saying you should clean it not me he didn’t let him speak, had he of, he would know he was there to ask for a cloth just because most guests don’t give a monkeys! My child was quite upset by this interaction. Entertainment staff brilliant they work so so hard. Kids club was good although they let children as young as 8 just leave whenever no need for an adult to sign them out I made clear everytime my child wanted to go they were not to let them go until I came back. Location was lovely on the seafront but nothing to walk too or do around the hotel which usually doesn’t bother us but I really wanted somewhere else to escape too. Entertainment program isn’t clear signs up in reception with times but no days, kids club activities on kids club door, the qr code to daily activities then says something different why it can’t it all be in one place. This was our second cheaper holiday (well not cheap but cheaper august option) at the end of school holidays I wish I had just spent more and actually gone somewhere decent not this disgusting hell hole if we all make it home not being unwell it will be a miracle!"

"Well…. Where do I start!!! So, the facilities for children are great. This was our first holiday with our 6 year old granddaughter and she absolutely loved it, well certainly the entertainment, pools and facilities. She made friends and had a fabulous time. I literally can’t fault the entertainment team, Infact all staff are great. The beach is also absolutely beautiful, like literally stunning. The sea is shallow for a good way and it was so calm and warm while we were there, the sea bed is just soft sand! 10/10! The rooms aren’t great, however, we weren’t in ours too much so it wasn’t an issue. The absolute downfall of this hotel is the food… it is literally disgusting!!! My granddaughter eats anything and even she struggled. Food was stone cold, uncooked and downright inedible. Cold canned mushrooms are always guaranteed. We ate out 3 out of 4 nights even though we were AI. Drinks were not great too! Would I go back?? Absolutely not!! There are far better resorts in this price range than here. Sorry to the staff at this hotel but unfortunately they are so let down by the standards and quality that the brand seem to think are acceptable."

"Just returned from a week at club aguamarina and we went in worried from reviews we had seen! But here is my honest review! The flight and airport experience was 10/10 and the 30 min transfer was a dream, located in a very small quiet resort with a beautiful horseshoe beach beside it, it really was the dream. Locally there were several shops and restaurants we visited backgammon several times and loved the cocktails on a great night! The hotel staff were extremely friendly and helpful from the reception team to the maintenance staff, restaurant/bar staff and entertainment staff, they really do go above and beyond to make sure you enjoy your holiday! We had a couple of minor issues (not at the hotel’s fault) and the maintenance team had it sorted each time within the hour! We had a double room with pool view in Block B and the room was perfect although a little small with 2 adults and older kids (11&14) but we were barely in the room so it was just fine and comfortable and a bonus was that we could watch the entertainment from the balcony! The burger bar and pizza corner were a hit for us and the buffet restaurant was great with 3 fussy eaters we managed to find something each meal with the only negative being that there was a lot of unsupervised very young children running around with plates which was a bit of a nightmare especially when they ended up smashed! - the chefs were so nice and friendly I’m just sad we didn’t get the names of 2 who went above and beyond! We loved kelvin from the entertainment team - he was kind and so friendly and was lovely when we didn’t want to join in - he really is an asset to the hotel. As are all the other entertainment team (so sorry got no other names) who tried to get all involved and entertained us throughout! The hotel overall made me feel safe and spoke to so many people who had been coming for years and years and I will definitely return in the future, I am even considering coming just me and my son as the resort and hotel felt so safe and put me at ease!"