H10 Casa del Mar

"The location is gorgeous, and the hotel itself is stylish, with a cozy lobby.😍😍😍 I arrived at the hotel at 8 p.m. and still managed to enjoy a delicious dinner😋. A wonderful female chef cheerfully recommended the grilled salmon. You could tell she truly loves her job.❤️‍🔥 There is also a beautiful observation deck on the roof. However, it would have been better if the pool were heated in October. The dinners were a pleasant surprise.😊 There was always fish, shrimp, and paella. The gray-haired waiter was hospitable and excellent🌞 Unfortunately, I cannot say the same about the other waiters. The female waitresses were aggressive, especially when I refused to buy water with my dinner. Whether or not I buy drinks is my choice. When I refused, the highlighted blonde waitress looked at me arrogantly and angrily took away the glasses. There was also a situation when I was cold sitting at dinner because the air conditioners were on. I decided to change seats, but a dark-haired male waiter aggressively argued that I couldn’t move. So, was I supposed to sit somewhere I was uncomfortable?🤔 I explained that I was cold and wanted to move, but the waiter went to complain about me to another waiter. I still stayed where I was comfortable. Overall, the waiters were aggressive and pushy when trying to sell drinks. It’s my choice whether to buy them or not. At one point, I went to pour myself some boiled water from the kettle during dinner, and the same highlighted blonde waitress angrily told me I couldn’t have it. It was unpleasant. She could have been more polite—after all, she works with people! Out of principle, I bought water from the store. Otherwise, I liked the hotel, especially enjoying the beautiful sunsets from the beach😍"

"Location, was lovely across the road from the beach. Hotel is not a 4 star hotel. Level of cleanliness was not good. After the room was cleaned it smelt like it was cleaned with a dirty cloth. Dust on skirting boards and floor in corridor does not look like it had been hovered. Stains on 2 sheets we had. Towels were a little thin and a hole in one of them. Breakfast, not a huge choice, water in urn not hot enough for tea. Awful when it was at a busier time. Pool area was nice enough, pool too cold to swim in. Pictures of infinity pool, deceiving, the rooftop sun bathing area did have a fab view, but pool was very small. Would not recommend it and would not return."

"I stayed at H10 Casa del Mar, Santa Ponsa, and was shocked by the poor hygiene. The room didn’t feel clean, and on the last day I found a cockroach inside the drawer. When I reported it, the shift manager just said it’s “normal because of humidity” and showed no real interest — not even asking for the room number at first. I also contacted H10 Hotels’ customer service, but after over a month there’s still no reply. Very disappointing experience and far below H10 standards."