FlipFlop Surfing Playa

"To say this was the holiday from hell is an understatement.!! We arrived on Friday 14th August family of three with an 13 year old.early morning flight then a coach to the apartments. On arrival around 2:30 in the afternoon we went to check in and abruptly told your room is not ready it’s going to be over an hour not a good start. The guy on reception told us we could use a room / toilet shower room down some stairs to change into our swimwear and then put cases in a luggage room. So carrying 20 kilo cases down stairs wasn’t good not only that we had to open cases and strip out our stuff just sit around the pool.. We waited approximately 1 hour 45 mins then eventually we could check in . So at reception I asked him for a ground floor apartment as we have a teenage daughter and we all have 20 kilo cases and abruptly told no your on the top floor .! So three trips I had to make up 4 flights of stairs which incidentally is approximately 80 centimetres wide in 35 degree heat after travelling all day was absolutely horrendous.. on entering the room we were hit with raw sewage smell which was there all week. On entering the bathroom there was a drain cover not fixed in the center of the floor extremely dangerous I was lucky not cut my foot so we had to be aware every time we entered the bathroom. Then in the kitchen a large chunk of plastic splashback behind the hob was burnt and smashed off. The cleaners came in twice second time being the day before we left which I couldn’t understand. A storm hit on the last night it blew the metal ceiling tiles out the bathroom ceiling hitting my wife. The hotel is predominantly groups of young groups drinking on the balconies until the early hours and smoking cannabis. My wife’s bikinis turned green in the pool as did some of me and my daughters, the facilities in the kitchen are terrible, there’s no facilities in the reception or pool area apart from a bottled water dispenser, there’s only one good point about the place and that it’s in good spot. I’ve tried to be as clear as I can but there’s simply to many issues with this place and how it’s described as a three star is beyond me. I’ve got all the issues documented and on camera . We didn’t report anything to staff as we fealt them totally unapproachable . We only made drinks in the apartment out of a boiling pan as no kettle. If your a family avoid if you have physical issues avoid . I’m not one for criticising a place so badly but this was shocking.. forgot to mention the air conditioning units are on the roofs of the top floor and ours didn’t work we couldn’t get it below 24 degrees and sounded like a jet engine . There’s more but I think you’ve read enough."

"We (2 adults & 14 daughter) really enjoyed our stay at FlipFlop and Santa Ponca. The location was brilliant: several places to go for swim within minutes walk away (incl. the more popular/crowded in the centre, and smaller Es calo den Pellicer sandy cove beach; and several other rocky spots with steps to enter the sea). The larger beach in town has much space for playing football/volleyball (you can get a ball for EUR 5-10 in a nearby shop). The town centre with different restaurants and food shops (agromarket, BIP, etc) is equally close. Our favourite restaurant was Mercader del Mar - pricy but truly enjoyed the gastronomic experience and sunset sea views. FlipFlop is about a 10 min walk to Zoea diving/SUP/kayak centre (we enjoyed SUPing, kayaking to Malgrat island so much that ended up doing Discover Scuba Diving with them - can recommend). Zoea also organise pick up for diving if needed. Bus (103) to Palma main station takes about 30min and cost EUR 2.70 per ride with a debit card (EUR 4.50 when paying with cash). There are variety of boat trips organised from Santa Ponca beach. We did a fast boat swimming trip with Cruise Cormoran, and enjoyed that esp the cave swim. The apartment itself was functional and worked out well albeit would have benefited from a lick of paint or plastering. Aircon worked (we were top floor and initially sceptical whether it'd be too hot - but it wasn't). Moka pot for coffee was a nice addition. We had no issues with WiFi (which was commented on in some reviews) but then we didn't use it for streaming, etc. Fridge and electric hobs (2) worked well. There was a basic iron/board that we used once or twice. TV is mainly Spanish channels and some intl news ones. Overall atmosphere in FlipFlop was calm and quiet. On the first night someone was briefly making more noise but it did not disturb us. Indeed we had no issues with sound insulation which someone had flagged in the reviews. All blocks seemed solid built. Towels were changed twice within the week and cleaned once (as we didn't need a second cleaning). Most other guests were either young adults or families with smaller children. So unfortunately there wasn't the same age company for our daughter which was a downside. We used the pool and poolside every day. There is a communal room for eating, watching TV etc next to the pool. For our needs, the space would have benefited from a pool table or table football etc. There is a library with a selection of different language books in the room for reading. We brought a small kitchen knife (based on previous reviews) which was helpful as the one(s) provided were rather blunt; and some bin bags, salt/pepper/seasoning/olive oil/washing up liquid/sponge/ cloth which all proved useful. There is a small welcome cleaning pack provided (little washing up liquid, small sponge and a cloth). We would not hesitate visiting again !"

"A fantastic place to start, great rooms, very clean and lovely friendly staff !! Well placed in a quieter area, with a short stroll to the centre with plenty of bars and restaurants and the supermarket on the way !!"