Flipflop Surfing Playa

"Was there for 7 days the room was ok but could do with a bit of a refresh. After 5 days had to go ask for clean towels was asked when we arrived, shouldn’t really have mattered . Housekeeping left clean towels in the room but didn’t take the dirty ones. Our room was never cleaned in the 7 days we were there, wasn’t an awful lot paid but you expect certain level of cleanliness . It’s in a nice quiet part but would not return."

"Initial welcome to the hotel was fine, although as we arrived via hire car it was discovered there is no parking at the front of the hotel so we had to stop on the road outside to check in. We mentioned parking and was advised there is parking to the rear of the complex but there is a charge, I can't remember the day rate but it was significant. The allocated room (113) turned out to be the worst room in the complex for noise, from the road 2 yards from the terrace (ground floor); Privacy, no privacy screen from the road pavement 2 yards from terrace so passers by could see directly into the living room; Access - this room has the maximum distance to front door and rear gate! Hotel staff were fine, when we asked for required stuff (kettle/fresh towels/Toilet roll) was provided happily. It's just we shouldn't have had to go looking and asking for it! The room wasn't serviced until the afternoon before we were due to leave (day 6 of 7) so our towels were wet (unfortunately the weather wasn't warm enough to dry them naturally) and would have run out of toilet roll had we not sourced some! The room safe also had a daily charge, which we have never come across in any hotel before! Overall we were very very disappointed with the hotel and the room. The complex if now quite dated and the photos used in promotions are clearly from when the complex was built as everywhere is scruffy and the loungers look very old, and the pool looked dirty and unloved, although to be fair it's early season and far from pool weather!"

"We really liked staying here. It’s quiet and the rooms are clean & modern. The location was 10 min walk from the beach & many restaurants & shops are close by. There is no entertainment but this suited us as we were travelling with a baby so we appreciated the quietness. The pool had plenty of sunbeds & the atmosphere was nice & chilled. Great value for money. The seaview was incredible. There are no lifts & we didn’t realise this until after we booked which was our own fault."