Hipotels Playa de Palma Palace

"Improvements needed for the mattresses, they do not let you rest. Gym, it would be good to have 1 spinning bike, some maintenance on the treadmill. Unbeatable staff treatment."

"We know that people are becoming increasingly uncivil. What I blame the hotel for is the poor soundproofing between rooms and that it allows certain TV volumes at 2am"

"Unfortunately, I was disappointed with this hotel. Being a 4-star hotel, I was expecting better service and better problem resolution. I informed 4 times that the water replacement was not being done, knowing that as a company colleague I am automatically selected as VIP3, would have daily replacement and employee discount. It was necessary to alert at checkout whether the discount had been applied or not. I want to thank the receptionist who when I asked her what VIP was, she replied that it was a normal VIP like all the others. Either her English is very good or mine is terrible (I've been speaking English fluently for 20 years, so do the math on who speaks better English or not). Another problem was the ants in the room, as shown in the photograph of how my bag got full of white ants. The only thing that saved it were the restaurant staff (Adrian, Carlos, and Andres); they were super friendly and always willing. Mention that the portions of the food were generous and very tasty."