"I cried when we left, I was that filled with joy, peace and so relaxed. We loved it there. We travel to Mallorca a lot, we know it well.
This place is small, the bungalows are lovely, clean, well placed and private. Everything is spotless and you hardly see the process. The hotel is as communal or private as you want it to be. The loudest sound are the cicadas in the surrounding nature reserve. We stayed in 39’ degrees heat dome heatwave temps for the first week and the air con in the bungalows is the best we have experienced. The main reception and dining hall also have air con. The staff are everything here.
The cons:
It is not beachfront (but it doesn’t
Claim to be) , you have to cross a main road to get to the beach but it is just a 10 min walk. The beach is stunning, you can rent the beds there or buy a a parasol
It is in the middle of nowhere which just adds to its charm. You can go into Can Picafort for supplies, beach bars etc. or a bus into Alcudia - stop is right outside and great service . We had a great day at the market and bought the requred (by a teen) inflatables, snacks and Fuse Tea. So it is not isolated. The hotel also offer car and bike rental.
Now the GOOD bit
Gorgeous room, soft tiles, perfect bathroom, great shower, strong air con, large fridge, comfy beds, coffee machine standard nespresso classic style capsules. Well supported by lovely cleaning staff, great maintenance staff who fix issues quickly and quietly.
Clean, it’s a nature reserve so expect bugs and ants but it never feels dirty, communal areas are well looked after and toilets clean.
Food was good, we did half board and enjoyed everything. My husband is veggie and found a good range every night. Breakfast is everything you would expect, omelettes are delicious, huge range of everything of a very good quality.
Dinner tended to be themed, again standard starters, soup option, salads, local meat and cheese, grilled options, then lots of food to choose from within the buffet area. Desserts were better than we have seen before. We have stayed in some five star places and the food matched that quality.
Pool bar was fresh, a wide choice, something for everyone and freshly cooked to order. Wide menu. Table service or for takeaway to be consumed in the air con.
Cocktails were real, made to order and delicious. I don’t drink so enjoyed the mocktails a lot and can’t comment on the alcohol strength.
They do offer All Inclusive but this is not a five restaurants, trough food and pour your own wine kind of place.
Swimming pools are clean, beds are plenty, no one is setting up at 6am (no sun bed wars here). Lifeguards are on duty but you can swim until late at night - which was needed during the heatwave conditions.
Entertainment was of good quality - lots of singers at night. The daily pool fun was just one of the fitness classes, kids seemed to love the kids club and the gym and tennis courts were well used.
The people make this hotel. Constantine, Pablo, Marga, Juan David and Darwin are the stars, warm, inclusive, kind, will be as outgoing or quietly supportive as you want them to be. All the dining staff are so lovely, will do anything to help, remember you and are just so warm. The cooks are also kind, very proud of what they make (as they should be so much of it is made with great care).
The pool bar staff are very lovely, working
Long days in (when we were there) intense heat. But always smiling, trying to understand any changes to orders and once more they remember you and build a rapport. Marga and Juan David are the heart and soul of lunchtime and evening.
Even though I wanted to hate the idea of Bingo Bongo - Constantine and Pablo made it such a huge amount of fun. To the point that half the clientele were jumping into the pool together at the end of it.
You will arrive and wonder where you are. The welcome is low key and that is the vibe of the place. The more you interact with staff the more you get back. If you need help they fix things quickly and quietly. It is so relaxed and you feel relaxed whilst connecting with lovely people throughout your stay."
