"I want to start by saying that the hotel isn’t terrible like some of the other reviews suggest. It’s just not amazing either. In my opinion, it is definitely not a 4-star hotel I’d say 2, 3 stars at a big push.
The pool
The pool is far too small for the size of the hotel. The hotel has replied to other reviews saying that the pool is an adequate size, which I completely disagree with.
With around 35 people in the pool, it already feels overcrowded, and the hotel holds around 600 guests. You simply can’t properly enjoy your time in there. It’s basically human soup you can float around in one tiny area until either you bump into someone or someone bumps into you.
The “children’s pool” is hilarious. I’ve seen bigger puddles. 😂 The strange thing is that it’s a complete suntrap, so the area is often taken over by adults, which is particularly odd considering it’s supposed to be the little kids’ area.
Animation team
The animation team work really hard and are genuinely great, but it feels like they don’t have enough backing from the hotel.
There are hardly any activities compared with other hotels I’ve stayed at. We were there for two weeks and did the same quiz four times. 😂
That’s absolutely nothing against the animation team themselves, they were fantastic. It just feels like they don’t have enough resources or variety to work with.
Evening entertainment
The evening entertainment is pretty average too. You get a different singer most nights, but they seem to sing the same songs, so after a while it becomes very repetitive.
There are a couple of exceptions though. Man of Mallorca and the soul guys were fantastic and were definitely highlights of the evening entertainment.
The bars
There is only one main bar, which becomes a problem when the hotel gets busy in the evening. You can end up queueing for quite a while for drinks, especially when there are only one or two people serving.
One of the bar staff also seems genuinely annoyed whenever you ask him for a drink, almost as if the drinks are coming out of his personal stash. 😂
They also advertise a pool bar during the day. I’m not entirely sure what happened to it, but judging by its appearance, I’m pretty sure it hasn’t been open since 1974.
Food
The food is average at best. The choice is quite limited and the food area itself is tiny.
The “hot” food is only hot if you time it perfectly. Otherwise, it’s mainly lukewarm, which isn’t exactly what you’re hoping for when you’ve gone to get a hot meal.
Fussy eaters are pretty much screwed. My son is a fussy eater and spent two weeks eating mainly chips and bread at the evening meal. Thankfully, there are plenty of great restaurants down by the beach, so there are alternatives.
The dining area itself is also far too small for the number of people using it. They’ve squeezed as many tables as possible into the space, meaning you’re constantly either in someone else’s way or having someone in yours. People are knocking into tables, knocking food around and generally trying to navigate what feels like an obstacle course.
The staff clearing tables also take up quite a lot of space and can be quite noisy, with cutlery crashing and plates banging. It all adds to an already cramped dining experience.
The shining light: the snack bar
The daytime snack bar is probably the shining light of the hotel.
They have burgers, hot dogs, pizza, chips and loads of other snacks, and everything is regularly replenished throughout the day. You can also help yourself to drinks, which is actually a much better option than using the main bar during the day.
This was easily one of the better parts of the all-inclusive offering.
The rooms
The rooms are tiny.
There were three of us in the room and, once you have the beds and suitcases in there, you can barely move. The wardrobe is actually very spacious, which is probably the one area of the room where they remembered people bring clothes on holiday. 😂
The bathroom is pretty average, although the positioning of the toilet is particularly bad. I’m 6’7” and have very long legs, so using it is incredibly awkward. You have to sit at an angle because the toilet is shoved into the corner with a bit of wall sticking out. Not exactly the luxury bathroom experience.
The air conditioning is also woeful. It spits out a small amount of cool air, and when you first walk into the room it feels nice for about 30 seconds. Then you’re hot again.
Maid service is hit and miss. Most of the time the rooms were cleaned well and towels were replenished, but on other days they weren’t. We were also regularly given only two towels for three people.
Our room card stopped working eight times during the stay, which is particularly frustrating when your room feels like it’s approximately three miles away from reception.
Wi-Fi
The free Wi-Fi is a nice touch, but it only seems to work properly in reception, which is rather frustrating.
Overall
The biggest issue with this hotel is that everything feels like it’s struggling to cope with the number of people it holds.
The corridors are tiny, the dining area is cramped, the pool is far too small, there’s only one main bar and everywhere just feels busy and overcrowded. You constantly feel like you’re either in someone else’s way or someone is in yours.
If you have children, I would seriously consider looking for another hotel that caters for them better. I was part of a group with children aged 4, 10 and 14, and there were very few activities for them. Combine that with the tiny, overcrowded pool and things become boring very quickly.
To me, this hotel feels like it was designed for people staying 3–5 nights, rather than for a two-week holiday. We stayed for two weeks and, unfortunately, it just wasn’t enjoyable for us.
There are definitely positives the snack bar, some of the entertainment and the hard-working animation team being the main ones but overall, it simply isn’t worth the money in my opinion.
I won’t be staying here again, and if you’re travelling with younger children, I would massively avoid this hotel. It just doesn’t seem equipped to properly cater for them, or for the number of guests it is trying to accommodate."
