"Hotel: There are 5 Universal hotels in this area which are a short walk from each other. Me and my wife stayed in the Universal Hotel Romántica for 3 weeks. We arrived before check in and our luggage was stored in a room so we could go out and explore before check in at 2pm. There was a bit of a queue at 2pm but this was to be expected. The receptionists we spoke to (Mercedes & Joel) were very helpful and always made us feel welcome when entering or leaving the building. The main bar was spacious and over looked the sea and was good for relaxing. They also had entertainment in there at night. The main dining room was very modern and set out well with pool and sea views. The waiters/waitresses worked really hard and they were very friendly. We came into contact with Andrea, Judit, Romina, Encarni, Enrique, Samuel, Iker, Xisca & Mohamed on our stay. Our Jet2 representative was Nicola and she was there most days and did a great job. There was a bar on the 7th floor on the roof which gave great views of the sea and the surrounding area. There was a pool overlooking the sea and you could pay to have one of the sun loungers or there was a child’s water play area at the side of the hotel with sun loungers that were free to use. There was a book swap area in the hotel so you could leave books you have read and take a book to read. Felicitas (General Manager) and Tomeu (Assistant Manager) were always available and could be seen around the hotel if you needed any help and they worked really hard either doing jobs in the hotel or interacting with guests. When we checked into the hotel Felicitas shook our hand and spoke to us to say if we had any problems to come to her to sort it out which was nice. On my wife’s birthday the hotel gave her a complementary bottle of Cava and they put a love heart with a towel with a message on the bed which was beyond all expectations. We were very happy and thought the hotel was great and would definitely stay here again.
Food: We were half-board and had breakfast and dinner included. Breakfast is from 7:45am – 10:15am and dinner is 6:30pm – 9pm. For breakfast there were a full cooked breakfast, fruit, pastries, yoghurts, cereals and a nice range of breads. There were lots of drinks on offer from juice machines offering orange, apple, pineapple and multi fruit juice which were strong in flavour and did not taste watered down. There were coffee machines that offered different types of coffee and that also provided hot water for a range of tea bags which were provided. There were a good variety of food for dinner. There was a station cooking omelettes and pancakes at breakfast and meat at dinner and normally this was Josie or Antonio who was cooking this. They were really nice, friendly, always helpful and worked really hard. On Friday mornings for breakfast we were offered a free glass of Cava which we thought was a nice touch. There were no drinks provided in the room so we brought coffee, tea, sweetener, 2 mugs and a cloth to wash them with. There was a glass carafe in the room that you could fill with filtered water from the machines that were provided on every floor so you didn’t need to buy water for during the day. We requested for a kettle to be in our room before we arrived and this was in our room on arrival. We got milk from the supermarket and kept it in the small fridge in the room.
Location: The hotel is located in Colònia de Sant Jordi on the island of Mallorca. Even though the hotel is not directly on a beach there are plenty of beaches within walking distance of the hotel. To the right of the hotel is Estanys Beach which turns into Es Trenc Beach and goes for miles. To the left of the hotel there are numerous beaches and coves. If you follow the path around the coastline you will see the sa Puntassa lighthouse and then you will come to the port and marina. There is the Es Port Beach which leads on to the Es Dolç Beach. To the north of the area is the town of Ses Salines and this is about an 8-mile round trip walk from the hotel. There is a very good walkway that is on the main road that takes you all the way to the town. There is a salt works near the hotel. There are 2 supermarkets near to the hotel (Eroski City Supermarket & Miquel Supermarket) on and near the main road. We went there to buy things for the room. There were toilets near the tourist information office near the port but they were locked at 1pm and closed on Saturdays and other random days. There are plenty of bars and restaurants to get a drink and use the toilet if required. There was a bus stop on the main road with buses that went to Campos and Santanyí if you wanted to explore further. If you were wanting to go to Palma you can get the bus to Campos and get another bus to Palma but we had been to Palma three times before so we were happy to stay in the area. We were bitten by mosquitoes so would advise anyone coming to bring plug ins and insect repellent.
Room: We had a standard double room on the 6th floor. The room was very clean and modern. The beds were really comfortable and there was plenty of room. We had a balcony which overlooked the dragon pool but if you looked to the right, you could see the beach and the sea which was nice. The balcony was very private and good for us but if you wanted to have the sun you would need a sea view room. There was a small fridge in the room. The TV had UK channels and there was WIFI available around the hotel including in your room. We had a safe we could use for free and toiletries were provided (shower gel, conditioner & hand soap). Our room was cleaned and towels changed daily mainly by Antonia and she did a great job and was always friendly. Our sheets were changed every 3 days. The shower was really nice and modern. We had a built-in wardrobe and a desk with 2 chairs which we found great for our things. There was a full-length mirror, make up mirror and a bathroom mirror. There are also plenty of plug points and they provided a hairdryer. The only thing I would say could be improved is there weren’t a sign to hang on the door handle to say ‘Please Clean Our Room’ which I think would be good for the cleaner to know when the room is empty.
Weather: We had great weather for this time of the year and would say it only rained for one day out of twenty-one. Usually it was sunny and was on average 18°C outside but in the sun it was hotter.
We thought this was a great hotel and not to be missed."
