Inturotel Cala Azul

"+++ Amazing location. We loved the direct acces to the sea, the ladder and cliffs, as well as the garden area with trees and shadow in the sun. The hotel and rooms was average. We stayed in the superior department. It was fine, but not superior. The rooms were clean but the bathrooms needed a bit of love. AND we could not use the air condition system because of mold in the system that made us sick. (I am very sensitive to mold. I tolerated the hotel with aircondition turned off. How ever I could not enter the reception area due to the same reason)."

"Do not be fooled by the online photos. We booked Cala Azul based on reviews stating we could use the amenities at Esmeralda Park. Online booking sites show all the pools mixed together, implying full access regardless of which property you book. Upon arrival, we were told this is completely false. We are strictly banned from using the Esmeralda Park pool, breakfast, and dinner areas. While the renovated room at Cala Azul is fine, the pool and dining areas are incredibly outdated. We are so disappointed that we refuse to eat breakfast or dinner here, and we are skipping the property's beach area entirely. Customer service was non-existent. We tried to change hotels by calling Expedia and speaking directly with the front desk, but nobody could help us. Instead of spending another minute or dollar at this resort, we are taking our business to local beach clubs instead."

"We were very disappointed with our stay at Inturotel Cala Azul. The rooms are outdated and in need of renovation, and the overall hotel feels much closer to a 3-star property than a higher-rated hotel. The staff were friendly and polite, but the service level was basic and inconsistent. The food was disappointing, with a repetitive selection and average quality. One steak served at dinner was so tough and chewy that it felt more like chewing gum than eating a steak. Service in the restaurant was also poor at times. Empty glasses were often left on the table instead of being cleared away, making the table crowded, and on more than one occasion drinks were ordered but never arrived, requiring us to ask again. The biggest issue was that the hotel is not well suited for families with small children. There are limited lifts and many stairs throughout the property. Even after taking a lift, you often have to continue using stairs, making it difficult to get around with a stroller. The pool area was overcrowded, with very little shade for young children. The nearest swimming area is accessed via platforms and ladders into the sea, which is not ideal for families with young kids. The sandy beach that is more suitable for children is farther away and requires navigating many stairs, making daily trips inconvenient. We also looked into changing rooms, but the additional cost was extremely high and not justified by the standard of the hotel."