Blue Sea Club Marthas

"Please avoid this hotel and book elsewhere. We had such a terrible experience and feel it's only right to warn others, so they don't experience the same. We booked the trip through loveholidays and raised a formal complaint with them on our return. It took over 3 months for them to come to a conclusion, in which they offered us a 20% refund on the accomodation costs. We had requested a full refund along with appropriate compensation for the risk, stress and anxiety we were subject to as well as the additional expenses we incurred as a result of the issues experienced at the hotel. However, they were unable to offer anything more. So please save your money and spend it elsewhere. Here is a summary of our experience of a week's stay in May. The issues were rife and spanned across Acomm Experience - Health and Safety Issues', 'Acomm Experience - Cleanliness', 'Acomm Experience - Hotel Staff/Guest Behaviour', 'Acomm Experience - Hotel Facilities', 'Acomm Experience - Hotel Room Facilities', 'Acomm Experience - Hotel Description Issue'. None of the issues were isolated incidents, they were common across 8 different rooms, the whole hotel site and across each day of the week-long stay. [ ] Late check in following a long day of travel with two young children - none of our 8 rooms were ready at 14:30 as stated on the booking. We had to leave luggage in a locker room (which we later found out had previous issues with thefts) go for lunch and return. When we returned the rooms still weren't ready, so more waiting in the foyer was required with young children (one of which is 5 months old and needed access to the feeding facilities in the room). 7 out of the 8 rooms were eventually ready, however it took a further hour for the last room to become available [ ] Rooms all separate despite group booking [ ] Rooms 9002 and 9003 - rubbish dump outside the front of the room which not only was unsightly but also posed a health and saftey risk (rats risk etc.), no view at the back as stated on the booking, dogs staying in the villa opposite, which resulted in frequent barking and disturbances. This was particularly disruptive given that a five-month-old baby was staying in the room [ ] Room 9002 - No travel cot, no kettle - rectified but cot dirty, broken, sheet too big and therefore loose (extremely dangerous, risk of death to baby) [ ] Room 9002 - toilet coming away from wall so moved every time you sat on it [ ] Room 9002 - dirty cleaning water was thrown onto the terrace, which was not only highly unhygienic but also posed a serious safety concern. We, or more worryingly the five-month-old baby, could easily have been sitting outside at the time [ ] Rooms not clean on arrival or after daily cleans, see just some examples below to help illustrate Room 7201 - bath tap covered in so much limescale it snapped off, soap dispenser not working, only 1 toilet roll replaced in 7 days, 'do not disturb' sign ignored and housekeeping entered the room whilst in bed and/or on toilet Room 7105 - mould on curtains, dirty extractor fan, mould and dirt in bath, house keeping didn’t change the bin at all, ended up having 6 dirty towels at one time because they kept giving new ones and not taking the dirty ones, didn’t clean the room just gave new towels and made the bed Room 9002 - ants and mould in bedroom (where a 5 month old baby had to sleep) Room 9003 - house keeping didn’t change the bin at all, ended up having 6 dirty towels at one time because they kept giving new ones and not taking the dirty ones, didn’t clean the room just gave new towels and made the bed [ ] Aircon poor in all rooms - only worked if set to 10 degrees, room never got cooler than 22 degrees [ ] Most members of the party suffered from sore throats after sleeping in the rooms (with aircon off), which caused discomfort, poor sleep and the need to buy medication. Most probably due to the dust, mould and complete lack of ventilation in the rooms [ ] Showers poor in all rooms - frequently no hot water [ ] Drain/sewage smell in and around all rooms [ ] Baby pool (one of the main reasons for choosing this hotel as we had a 5 month and 2 year old in the party) - the first day we went to use the pool it was a complete health and safety hazard. It had cat faeces, dirt, scum, cigarette butts and plasters in it. This would have been shocking enough in an adult pool, but to put children and babies' safety at risk is quite frankly, appalling. We had to complain numerous times until it was looked into (we ended up buying nets to fish out debris ourselves). Over a day later work on fixing the pump began but this meant the pool was completely out of action for another 24 hours. We used the pool for one day but the next day it was completely empty of water and therefore couldn't be used again. It stayed this way for the remainder of our stay, despite being told numerous times that it would be filled/fixed. We were given lots of false promises from the beginning, which meant we were ultimately unable to use the pool for the majority of the stay [ ] 2 year old party member got an ear infection and conjunctivitis after going into the pools. Not only did this make him extremely poorly but also cost £400 in medical bills whilst in Majorca [ ] Main pool - too cold, water not clear [ ] Communal urinals - broken and/or blocked for the whole 7 days we were there [ ] Slippy ramps/pathways in common areas which caused one member of the party to fall and injure his back. He was left in pain for the rest of the holiday and is now seeking medical treatment [ ] Salty water - across the whole complex including drinking water, shower, kitchen etc. [ ] Food and drink very poor quality - everything was salty (maybe due to the water used?), had little taste and there was no variation between lunch and dinner and from day to day. The wine available on tap in the restaurant was appalling as were the 'fruit' juices. The offering was so bad that we ended up having to eat out every night, which was a substantial unanticipated extra cost (as we had booked all inclusive) [ ] Had to pay extra for so many things despite being on an all inclusive board rate - examples include iron, pool towels, tennis court, table tennis, pool table, certain drinks and food e.g. pizza - none of the party had ever stayed in a hotel where irons and towels were charged for, even when not on an all inclusive basis [ ] Entertainment - not many options in the day, low standard at night except for external acts e.g. Queen tribute [ ] The evening before we were due to check out, we went to reception to ask for a late checkout on one of the rooms, as we needed the facilities in order to be able to feed our 5 month old baby. However, the person we spoke to on reception was extremely rude and told us we had no choice but to wait until the morning we were leaving to come back and check if late checkout was possible. We explained that we needed to know one way or another in order that we could try and arrange alternative options for feeding our baby, but were met with more rude behaviour and just a repetition of the fact we had no choice but to come back in the morning. No explanation was given as to why. We then had to escalate the request to the general manager who was nearly an hour late meeting us. He was able to confirm that we could have an extended checkout for free which we appreciated, but went on to say that the person on reception wasn't rude (despite not being there), insinuating that what we said was a lie/incorrect. Not only did this mean our much anticipated trip was ruined, but it felt extremely unsafe particularly with young children. It also raises serious concerns regarding the hotel’s advertised 4-star rating. This was clearly misleading/false advertisement, as in our exerience, the property would at best be considered 2-star. There were a few positives which should be mentioned, but they unfortunately nowhere near made up for the issues we experienced. [ ] The outdoor grounds/plants were looked after well [ ] Food and drink - salad options, bread, fruit was fresh [ ] Simone the photographer [ ] Eric the waiter - gave us our own room in the dining hall to use during our stay as we were a big group I have attached photos, but a lot of our 'proof' was captured in video format which can't be uploaded to TripAdvisor (they only allow photos)."

"Very Disappointing Stay Unfortunately, our stay at Blue Sea Club Martha’s was extremely disappointing. The hotel generally felt dirty and poorly maintained, and our room in particular was nowhere near the standard we expected. I appreciate that this is a more budget-friendly hotel, so for the price my expectations were not particularly high, but I do think expecting a clean room is the absolute minimum. When we arrived, the sheets were stained and had to be changed three times before we were finally given clean bedding. The floors were so dirty that walking around the room left the bottoms of our feet completely black. In the end, I actually cleaned the floors myself because I wasn’t comfortable with how dirty they were. There were also clear maintenance issues. The air conditioning worked on and off, although I will say that whenever we reported this, someone came to look at it quickly. The air conditioning in the lounge area appeared to be leaking, the wall was damp and the paint was peeling away, which made the room feel even more neglected. I complained and asked to speak to the manager, but unfortunately the manager was never available, so I never had the opportunity to properly discuss the condition of the room during our stay. The lack of cleanliness wasn’t limited to the room either. We didn’t see the pool area properly cleaned once during our stay, and overall the hotel looked like it needed considerably more care and maintenance. The food was edible, but nothing more than that. One positive was the entertainment team, who were great and really did make an effort. They were friendly, enthusiastic and definitely one of the better parts of our stay. We were travelling as part of a large family group, which is ultimately why we stayed. Had we not been there with the rest of our family, I would have left and moved to another hotel. It’s a shame because I wasn’t expecting luxury for the price, but I did expect basic cleanliness and a room that was properly maintained. Unfortunately, that wasn’t our experience and I wouldn’t choose to stay here again."

"We had a great holiday at blue sea club marthas,our premium appartment was spacious and modern.Food choice was not huge but was good quality with lots of seafood including prawns and mussels.Entertainment team were superb and we joined in the shooting, archery waterpolo and aqua aerobics. The evening entertainment was very good both in house and outside acts, the soul night, supremes and acrobats were excellent.Having a choice of 3 pools was great but we mainly used the one by the all inclusive bar. Only things that could be improved on were maybe cleanliness around pool area,proper ice cream in the restaurant and we thought the towels were a bit old and had seen better days.We had an issue with the door not locking properly but this was dealt with quickly. The hotel location is fabulous close to 2 lovely coves and some great restaurants and bars,would definitely recommend"