Barceló Ponent Beach (ehemals Barceló Aguamarina)

"Unfortunately, our holiday got off to a disappointing start when we arrived late at night and discovered that our room hadn’t been cleaned properly. This was especially disappointing as the hotel itself is in a great location, with beautiful surroundings. The bathroom was particularly disappointing. There was dirt in both the sink and shower, the toilet seat was dirty, and the towels looked like they had already been used. The complimentary toiletries, including the toothbrush and shaving kit, had already been opened, which was really unhygienic. To make matters worse, there was a fake eyelash on the bedroom floor, suggesting that the room hadn’t been vacuumed or mopped either. We asked to speak to the manager, who was very apologetic and handled the situation professionally. She arranged for someone to come and clean the room immediately and then moved us to a different room the following day, which we really appreciated. Our second room was much cleaner, but it still needed some maintenance. The air conditioning wasn’t very effective, so the room felt warm and clammy throughout our stay, making it quite uncomfortable to sleep at night. Despite these issues, there were some positives. The reception staff were always friendly and welcoming, and the entertainment team did a fantastic job throughout our holiday. The buffet restaurant offered a good variety of food each day, and the hotel’s location was excellent, making it easy to explore and enjoy the nearby beaches. Unfortunately, first impressions count, and arriving to such an unclean room really overshadowed the start of our holiday. While we appreciate how the staff tried to resolve the issue, the experience has sadly put us off returning."

"This place is fantastic and I don't want my one critique to take away from that. The location, the amenities, the staff, the service - great! Everything really was great however I happened to get heatrash and the aircon couldn't go as cold as my body would have liked. The review is honest but don't let the sleep quality scare you."

"This place is not worth the price, room was dirty and smelly, the quality of food was terrible ,staff was rude , no air condition in the buffet , I don’t recommend this hotel "