"3/5 – Some positives, but I wouldn’t return for the price paid
We stayed here for two weeks in July as a family of four – myself, my parents (both in their 60s) and my 6-year-old daughter. We visit Mallorca regularly, so we’re familiar with the area and what to expect from hotels on the island.
Our first impressions were positive. The hotel grounds are well maintained, the location is good and the restaurant staff were consistently friendly, welcoming and attentive throughout our stay.
Unfortunately, our holiday didn’t get off to the best start. We arrived during a heatwave with temperatures over 37°C, only to find that the air conditioning in our room wasn’t working properly. We reported it immediately after unpacking but returned late that evening to find nothing had changed. We were told the air conditioning “doesn’t work very well because it’s an older hotel”, despite it working perfectly in reception.
We were offered another room and, after a very long travel day, unpacked all over again because the ground floor location suited us better. However, after speaking to other guests around the pool who said their air conditioning worked well, it was obvious this wasn’t just an “old hotel” issue. When I returned to reception, the receptionist I spoke to was quite abrupt and dismissive. She insisted maintenance had to inspect the room before anything else could be done, despite us already having experienced the same issue in our previous room. To be fair, once the engineer visited, the air conditioning did improve, although it was still far from great.
There were also several maintenance issues in the room. The hairdryer repeatedly cut out during use and, when I mentioned this, I was questioned about whether I’d reported it before, rather than simply being offered a replacement. The shower also flooded the bathroom floor every evening after four people had showered, meaning we had to use our towels to soak up the water. This seemed like a simple drainage issue that should have been identified before guests arrived. It gave the impression that some maintenance issues were only dealt with once guests complained, rather than being picked up proactively.
The rooms themselves are dated but they were cleaned every day to a very good standard, which we appreciated. We’d seen previous reviews mentioning mould and unpleasant smells, but thankfully we didn’t experience either. Like many places in Mallorca, there were occasionally sewage-type smells outside, but that’s something we’ve encountered elsewhere on the island too and wasn’t specific to this hotel.
The food was what we’d expect from a three-star all-inclusive hotel. It was perfectly acceptable and seemed to rotate weekly. The restaurant staff were excellent throughout our stay and deserve recognition for how hard they worked. My only criticism is the lack of allergen or ingredient labelling. With two vegetarians in our family, it was often difficult to know which dishes contained meat without having to ask.
The biggest disappointment for us was the evening entertainment. The children’s disco lasted around 20 minutes each night and consisted of the same four songs in exactly the same order every evening. After the first song, the children would always be asked if they wanted more songs—which of course they did—but the disco still finished by around 8:50pm.
At 9pm there was sometimes an outside act, but this generally lasted less than an hour and only took place a couple of nights each week. By 10pm the entertainment often consisted of the hotel entertainment team trying to improvise games with the children. On one evening we watched them play “What’s the Time, Mr Wolf?” for well over an hour. Compared with neighbouring hotels, which had live music and entertainment running until at least 10:30pm, the evening entertainment here felt very limited and lacked energy.
I do want to make a special mention of Marina, who appeared to be the lead entertainer. She was fantastic—enthusiastic, engaging with the children and clearly passionate about her job. She was always smiling, made a real effort with families and was a real credit to the hotel.
Unfortunately, on the days or evenings when Marina wasn’t around, the difference was very noticeable. On one evening we saw several members of the entertainment team sitting together on the sofas, scrolling through their phones, chatting amongst themselves and cuddling up together rather than interacting with guests or providing entertainment. This was really disappointing to see, especially when there was so little organised entertainment available and many of the children were left to entertain themselves.
The pools were enjoyable, although the children’s splash area looked noticeably murky on several days, which was a little concerning. The pool itself was good and we spent plenty of time there.
One of the highlights was the cocktails and milkshakes, which were available from 5:30pm until 11pm and were very good.
We hired a car from the airport for just £130 for the full two weeks, which I’d highly recommend if you’re staying here. It gave us the freedom to explore places like Port de Sóller, the Caves of Drach and many other beautiful parts of Mallorca, as well as making airport transfers much easier. We also went on a boat trip, although these seemed much more expensive this year and didn’t feel particularly good value for money.
There are pony rides just outside the hotel for €8, which my daughter absolutely loved. However, I’d advise parents to use caution as helmets weren’t provided, and during our visit I actually had my foot stood on by one of the horses.
Overall, once we’d settled in, we did have a lovely holiday and made the most of our time in Mallorca. The location is good, the grounds are well kept, the rooms were kept clean and many of the staff worked incredibly hard. However, considering what we paid, I don’t feel the hotel offers particularly good value for money. Better maintenance, clearer food labelling and a much stronger evening entertainment programme would make a significant difference.
Pros:
* Great location
* Well-maintained grounds
* Clean rooms with daily housekeeping
* Excellent restaurant staff
* Marina was a fantastic entertainer
* Good pools
* Nice cocktails and milkshakes
Cons:
* Poor and unreliable air conditioning
* Several maintenance issues
* Abrupt service from one receptionist
* No allergen or vegetarian food labelling
* Very disappointing evening entertainment overall
* Splash pool often looked murky
* Doesn’t represent good value for the price
Overall rating: 3/5. We enjoyed our holiday because Mallorca is a wonderful destination, but based on our experience we probably wouldn’t choose to stay at this hotel again."
