BQ Alcudia Sun Village

"Nice hotel for a family with kids, good food, drinks and friendly staff. Good location, only 5 minutes from the beach. The only downside was the humidity smell in the room."

"On arrival check-in was fast & efficient, was given 2 bottles of water. Room was very disappointing & had damp smell. It was clean but needs major maintenance as per photos (socket hanging off wall, floor tiles chipped, shower head yuk, toilet flush & taps rusty). However daily maid service who were very good & not intrusive but for us the room was major let down & we wouldnt return which is a shame as location is excellent, pools & sunbeds very good. Got eaten alive by mosquitos in early october! Room has kettle, microwave & big fridge. Large spar shop right outside hotel. Beach & shops 8mins walk away. Fantastic beach. Very quiet hotel on an evening after 10pm. Entertainment poor with most of it even on a night delivered by hotel staff. Food was good to be fair but rules need to be stuck to - we witnessed twice older gentleman in restaurant shouting and running across room at someone taking tiny item outside but then a man walked past him with bread roll in his mouth to go outside & he just nodded at him. We found his attitude unprofessional often creating queues at entrance for people wishing to eat outside then stopping everyone going inside - maybe a booking system would avoid this. We also witnessed older staff arguing with each other in food hall. Constant banging of empty food plates behind a screen instead of in a kitchen & chairs scraping across floor. Dining wasnt a pleasant experience for us. This is just our view. Its a shame as if some money was spent it could be a cracking place given its location"

"We had a really good holiday at bq Alcudia Sun Village and were overall very satisfied with our stay. The hotel is cozy, and we especially liked the facilities, the pool area, and the good atmosphere. There were some things that we experienced as a bit inappropriate – especially the rules about food. It is not allowed to take food outside the restaurant or pool bar. We can understand that in principle, but since the pool bar was closed for two days during our stay, the rules became a bit cumbersome. It meant, among other things, that we had to put on regular clothes to get snacks, which could otherwise be gotten directly at the pool bar in swimwear. We also experienced very different messages from the staff regarding the possibility of taking food on the return journey. On the departure day, when we were going to travel home at night, we took some food with us in the morning for a packed lunch for the children. I was almost scolded by a waiter because it apparently wasn't allowed. I therefore asked at the reception afterwards if it was possible to get food for the journey home, as we were traveling in the middle of the night. I was told that it could be done, and that I just had to mention it at check-out. When we checked out, we found out, however, that it was not possible to take the food with us, and that we had to eat it in the reception. After a long discussion, we finally got permission to bring some in the lunchboxes for the children. It was frustrating when we hadn't bought anything for the children for the trip home, precisely because we had been told at the reception that we could bring food with us. We also experienced that the mini-disco only starts at 8:30 PM, which felt a bit late – especially for the younger children. An earlier time would in our opinion make it easier for families with children to participate. Despite these things, we had a lovely holiday and are happy with our stay. Our criticism is mainly that some of the rules about food felt unnecessarily strict, and that the information from the staff was not always consistent. With a little more flexibility and clear communication, the experience would be even better in our opinion."