Pestana CR7 Gran Via

"Amazing place and great staff. Jose Manuel the best"

"I had a very disappointing check-in experience. After arriving at the hotel with my reservation already fully prepaid, I was suddenly informed that I had to pay a security deposit for potential damages before they would allow me to check in. This requirement was never mentioned in my booking confirmation or in any communication I received before arrival. When I pointed this out, instead of trying to resolve the situation professionally, the front desk manager was extremely rude and dismissive. His response was essentially, “We’re not going to discuss it. It’s the rule. You have no other option.” I was kept waiting for over 30 minutes while they refused to let me check in, despite having already paid for my stay in full. Eventually, the manager showed me their internal policy, which not only had never been shared with me beforehand, but also stated a deposit amount that was actually half the amount they had initially demanded. The entire experience felt unprofessional, poorly managed, and lacking in basic customer service. If a security deposit is required, it should be clearly communicated before guests arrive—not sprung on them at check-in with a rude attitude and inconsistent information. Very disappointing first impression"

"Location 10/10 food 10/10 we celebrare my husband b day the staff súper friendly! The restrooms are clean this is our second time here this week! Note: there is a gold ballon here and a gold skeaker"