H10 Villa de la Reina

"It’s a lovely property with a nice location. They have beautiful rooms, some with high ceilings. Good in room amenities. Most of the experience is 5 star (European) but I did experience the service aspect to be lacking somewhat. If you expect concierge services to be available at any time or and top notch, you might be a little frustrated as they were frequently unavailable, not at the desk, missing during normal hours. Waited several times for unacceptable time before someone from front desk would come and try to give assistance. This aspect was quite lacking as far is the help received. Service at breakfast was very good. Good selection at breakfast buffet. Check-in, while friendly, was not exactly smooth and I was given the smallest and lowest room despite having a confirmed upgrade (had to be delayed somewhat while getting this straightened out). So overall, my experience was a bit disappointing and lackluster. I imagine if service was on par, it would’ve been a great stay. I favor LHW properties. I would probably give them one more try."

"We were there with a group of approx. 20 people for dinner. The menu was excellently chosen and the food was very good. We really enjoyed eating there. Many thanks for the gracious service. We will definitely come back again privately."

"We spent a family weekend in Salzburg and booked a beautiful family suite at the Sacher for it. It would be too much to list everything positive! Everything, really everything, was simply perfect! But what makes the Sacher so unique is the family atmosphere. Every single employee is polite, friendly, helpful, and incredibly attentive! You can feel the appreciative family management that empowers its staff so that the guests are completely thrilled! . Many thanks, congratulations, you all are world-class!"