Villas Alondra

"Let me start by saying that this is a great example of when I would have given 4.5 stars if it was an option, so do not let the 4 instead of 5 deter you too much. We stayed in a Gran Deluxe 3-bedroom with a private pool and it did not disappoint. Very large bedrooms, all en-suite with ample closet space, very large pool and outdoor area, lovely living area with view to the pool and a washer dryer as well. We paid to heat our pool and the kids were in it multiple times a day. The service in reception as well as the house cleaners and maintenance crew were fantastic. Reception was extremely helpful and easily accessible through what’s app. Our dryer wasn’t working and so they showed up a day later with a NEW dryer. So helpful to us as we were counting on having access to this amenity. Not every hotel would have replaced it so quickly. We had a lovely NYE dinner in the Arenas restaurant. Good food and very nicely done in terms of service as well. Reasons I did not give the 5 star: The breakfast was not up to par with other 5 stars we’ve stayed at. It was pretty small in terms of choices, the pancakes, eggs and crepes were not made to order so were not warm. (Although on most days, not all, they would make an omelette if you asked for one). The coffee machine was Nescafé and in our opinion, undrinkable. They had a nicer machine in the restaurant area but when I asked if I could have a cappuccino from that machine, I was told no. As for the restaurant in general, we found that the two other nights we wanted to eat there, it was closed. I’m not sure if they close if they don’t have enough reservations or what (because the hours online said ‘open’) but it was disappointing not to have the option to eat there. It was one of the reasons we chose a hotel with villas over an Airbnb. The location is good on the hill but cabs were sometimes hard to get so we found ourselves hiking up the hill 20 mins after dinner with our kids. All and all, it was a very lovely villa and pool with excellent communication from staff. We would definitely recommend, with the above things in mind."

"Just back for our second visit to villa alondras… and it’s mainly because of the outstanding service from the staff across the entire complex. Slight mix up regarding size of our cottage on arrival vs year previous… and our cottage front door would not lock. Staff sorted this out at nearly 1am and found us an alternative which was to our complete satisfaction. Although we prefer the beaches in Yaiza… our preference is always to hire a car and stay at Villa Alondra simply because of the quality of the villa and warm and friendly staff. Restaurant breakfast is not more 4 rather 5*… but still a great selection and staff always friendly and helpful. Half board options great values, especially the option to eat at La Cascadas and the NYE gala six course meal! Can’t recommend here highly enough for a relaxing break. Even with a stormy few days, chilling in the villa was a still a great holiday. MANY THANKS TO THE WHOLE TEAM!"

"We stayed at Villas Alondras for a wonderful week in december. Everything was perfect and we want to give a special shout out to Felix who went above and beyond to make us feel comfortable. We hope to be back soon!"