"Just back from 4 nights at Santa Rosa myself and my 18yr old. Was really looking forward to this short break away and from all I had seen when booking this place was going to be great.
Arrived and on the walk to our apartment no 1060, we noticed that it was very quiet at around 9pm and was not very well lit. In the apartment first thing we had an issue with was the door, it was a sliding one. We couldnt get it to lock when in the apartment. Maintenance came out and said that nothing was wrong, it was safety, that it doesnt open from the outside but will from the inside and when you leave, make sure the handle has been pulled down from the inside for the door to lock outside. Personally this did not feel safe at all to me and I was on edge all night every night.
We had a 2 bed apartment nice and spacious. Both rooms had 2 single beds in them. The room I had myself had one bed that was damp and the sheets smelt of damp and the other torn and freyed sheets on. The beds are memory foam mattress and pillow. If this is great for you, you will sleep fine.
Next morning in the light this 'superior' apartment was not ticking the boxes. There had been a repaint and this could be seen because it was an awful job. Paint on the tiles,
hair dryer,
down the door in the bathroom
drips on the curtains in the other rooms.
The shower heads, yes plural as there is a waterfall head that certainly didnt get used by us, was limescaled/rusty and the edges of the mirror were worn back (you can see from the photos). We did inform reception that the shower was actually leaking. This was not done while we were there, but im hoping that the state of the shower heads will be seen and changed.
The hob in the kitchen needed replacing.
No sockets in the kitchen to plug in the kettle and toaster.
The fridge has a small freezer compartment. Outside there was no privacy at all from people passing by or the next apartment. This wasn't the case with all appartments. A table, 4 chairs and 4 sun loungers are provided along with an airer attached to the wall. Photos shown what utensils were provided should you be self catering.
The safe is €3.20 a day to use.
The plug sockets some are eu 2pin but some are upgraded to have the 2pin, USB and USB C ports.
*One thing needed to be taken into consideration on these 'bungalow' apartments, us that night or day there is a what I can only think is part of the water heating system. There looked to be one on the roof of each set of bungalows. Now these when they click on are very loud, so much so they woke me through the night and you noticed the noise in the day as well even sitting out on the terrace. The walls are also very thin. I heard everything from the apartment next door, including when he was using the bathroom.
The apartment was pretty clean along with all surrounding areas and reception and housekeeping, reception team and maintenence are all very friendly and pleasant.
The pool bar does ok food in the day.
We never went to breakfast and had a look on our last night at the buffet and walked out. Certainly not a large buffet and looks very different to what is seen on travel sites.
Breakfast should you go is €10 and dinner €18.
The pool is freezing. The hottest day we were there a max of 5 people were in the pool briefly. It is heated by solar panels but theres too much water for them to keep it at a decent temperature especially with the winds.
The indoor pool needs to be prebooked and a swimming cap worn.
Theres a small play area for the children, bowling with a cafe and soft play and a few other activities in there plus a very small crazy golf.
The complex is very quiet so if you want peace or just a base this is for you. If you are looking for any kind of entertainment, there isnt any and no bar to attend on site, once the buffet closes at 9.30pm.
We asked for a late checkout which we got and cost €50. We needed to move from our apartment. We were moved to 1092 in the block. It was a one bed apartment that was clean, fresh, had nothing aging but the view from the window was a road and from the balcony off the bedroom a car park/housekeeping area. Apartment 1091 and those above also wouldve had a double view of the housekeeping area.
The door lock was safe as proper doors.
The issues we found here, were that you heard the toilets upstairs flush loud and clear, the room was over the laundry area which was noisy and the noise in general in the block was loud and echoed into the room.
This reads like a bad review but its not its an open honest review of how we have perceived our appartment and the complex.
Would we return, probably not, however the people staff and guests and the quiet are all positives. We never complained or tried to cause a fuss and get our room changed, we stayed and dealt with what we had for the short time we had."
