Poniente Playa Aparthotel

"Extremely disappointing and unprofessional handling of our reservation. We had a confirmed booking here for 5 nights. Shortly before our arrival, we were suddenly informed that a €100 security deposit “may be requested”, preferably in cash. This deposit was not included in the Booking.com terms or confirmation when we made the reservation. I immediately asked for clarification because we do not use cash and simply wanted to understand the policy before travelling. Instead of explaining the conditions, I was told that it could be “clarified” at check-in. That is not reasonable communication when a new financial requirement is being raised immediately before arrival. I asked again what the policy was and explained that, if a deposit was required, we were perfectly happy to do an inventory check together at check-in. We still could not get a clear answer. The whole situation caused an enormous amount of unnecessary stress the day before our holiday. We were travelling with our dog and had planned everything around this accommodation, so having uncertainty about whether we would actually be able to check in was extremely upsetting. Ultimately, we did not stay here and had to find alternative accommodation at very short notice. (1 day before to be exact) The issue is not the €100 deposit itself. A security deposit is perfectly understandable when it is clearly communicated in advance. The issue is introducing it at the last minute and then refusing to clearly explain the policy or conditions when a guest reasonably asks. Whatever the reason for the deposit, this was a very poor way to handle a confirmed reservation and left us with a very negative impression of the property before we had even arrived."

"Fantastic accommodation! Location is perfect - quiet area but close enough to Mambo etc and some gorgeous small beaches/coves. Lots of great restaurants and shops nearby. We had a 1 bed apartment with terrace and the views were unbelievable. We can’t wait to come back!"

"Nice surprise for this prenium apartment on the top floor, sea view with a large terrace. The accommodation is clean and functional. Air conditioning and wifi work well. Cleaning was done every day. We really enjoyed our stay. The convenience store at the bottom of the hotel is good. The pool (has 2 streets) is very nice and very deep. Not too many people, my son had fun there. Only downside for breakfast which is quite summary and not of incredible quality."