azuline Hotel Pacific

"Really really pleasantly surprised with the hotel. Very clean, great location, great dinner and breakfast buffets also. The staff were so lovely especially the receptionists. Carla was amazing, a real asset to the company. However there is one member of staff - Debbie who completely ruined our last morning here with her disgusting attitude. At breakfast she accused us of trying taking food out of the buffet - which we were not. I told her she should not come and accuse us of something that we have not done especially in such a rude manner. We were made to feel so uncomfortable. Later I watched her tell a woman she couldn’t eat a packet of crisps at the pool (which to me is unheard of). She then stormed over to a group and shouted at them saying ‘everything you have with you now must go’ and she started invading their space aggressively and going through their bags to see if they had anything else with them. They had a couple of glass bottles of beers which are not allowed either which is understandable but the way she approached them was so aggressive. I work at a hotel myself and would never go through a guests bag and invade their space like that. She told one of the guests that they should come with her now and speak to the director so they can decide whether the guests can stay here or not. She could’ve calmly told them the bottles were not allowed and they would’ve listened, they were very reasonable. Every other staff member has been so lovely Debbie however was NOT, she is a serious hinderance to the company"

"The worst hotel I’ve ever stayed in. Paper thin walls with young groups shouting all night long. You can’t bring a bottle of pop that you’ve purchased outside the hotel to the pool but people were openly doing drugs around the pool in the afternoon."

"0★ – DO NOT BOOK Let me start with the only positive: the reception lady was absolutely amazing. Nothing was too much trouble for her, and her kindness and understanding really helped us during our stay. Thank you for that. Unfortunately, everything else was a massive disappointment. Noise: This hotel is unbearably noisy. We had to move rooms because the bathrooms are all interconnected, turning them into echo chambers—you can hear every conversation and even every bathroom visit from neighboring rooms. Most mornings, we were woken at 5 a.m. by inconsiderate guests blasting music, shouting, and taking substances after partying. Then, just as you’d drift off, it all started again around 7:30–8 a.m. The lack of consideration from other guests was shocking, but even worse was the lack of action by the hotel. Over our six-day stay, I saw security step in only once. Breakfast: Very poor. The beans were rock hard, the bacon was practically raw, the coffee was bad, and most of the food was cold. I understand it’s a buffet, but we weren’t even greeted by staff—other holidaymakers had to tell us to sit down and help ourselves. Not remotely up to standard. Pool Area: Too small for the number of guests, and our first experience there was awful. We brought a single bottle of beer with us, sat at a table away from loungers and the pool, and were immediately confronted. A staff member, accompanied by a security guard, asked if it was ours and then went to take it away. When I politely asked why, we were told outside drinks weren’t allowed (which I understand—we must have missed the signs). But instead of asking us to take it back to our room, we were spoken to in a harsh and intimidating manner. The claim that if a glass broke, they’d have to close the pool for four days felt absurd. I honestly felt like we’d done something far worse than missing a sign. Completely unnecessary. Room Quality: The building is poor quality, and the design is dreadful. The first room had paper-thin walls—you could literally hear a fly fart. A picture covered a vent that went all the way up to the roof (you could see the sky). The TV was crooked, the bathroom ceiling badly patched, and the mirrors were peeling. Yes, there was a fridge, but it was built into a huge dressing table that blocked access to the balcony. Completely impractical. To make matters worse, both myself and my partner were bitten by what we believe to be bed bugs after getting a blanket out of the wardrobe. Final Thoughts: I know this isn’t the most expensive hotel, but the basics matter—soundproofing, decent food, respectful service, and a functional room. Sadly, this hotel failed in almost every way. I would never book here again."