"If you have a young family i would avoid this hotel. I am not usually one to base a holiday on reviews and like to give somewhere the benefit of the doubt. But honestly dont come here with a young family. Just don’t.
Pool was good. My kids enjoyed it but kids just love to splash in water so they are easily pleased. The kids pool is tiny and filthy and my kids went in it once. Pretty sure there’s a D&V bug lurking in its waters amongst whatever it was floating in it.
On arrival whilst checking in we were surrounded by young groups of people dressed for clubbing and straight away I was concerned. Having booked this with my 70 year old parents, two young children and my brother and his young family, this was not what I wanted to see.
Spoke to the rep who told me she’s worked for the hotel for 24 years and assured me it was a family hotel and not to worry. That was enough reassurance for me in that moment. Well, she was only partly correct as there were a lot of families. But there were also a lot of rowdy groups of young/middle aged people out here to party. The smell of marijuana through the corridors was at times, very strong. Not ideal especially with small children in tow. We were kept up until 6am several times with groups of lads swearing and being rowdy and loud on their balconies. The language they were using for a “family” hotel was disgusting and we were all absolutely shattered. I felt like I did when I had newborns, being woken every couple of hours from the noise. Absolutely unacceptable. I challenged the reception staff over this, asking why they would put groups like this next door to a family room. Met with a shrug and “we will give them a warning”. Great thanks, sure a warning is gonna do a lot whilst I’m walking around all day like a zombie from lack of sleep.
Then there’s the food. Firstly the pool bar food was pretty good albeit a bit greasy but not bad at all. Choices of Hot dogs, burgers, toasties/sandwiches, fish fingers, nuggets and salads. The chef was lovely and really liked when I spoke my very limited Spanish to her. The bar staff were a hit or miss. The young male wasn’t very friendly and one of the female bar staff (very short blonde hair) was in the toilets whilst I was in there and she came out the cubicle and didn’t wash her hands (and no there wasn’t a sink in her cubicle). Then preceded to serve everyone their drinks and ice creams. Absolutely disgusting.
The food in the restaurant is probably the worst I’ve experienced in an anll inclusive and I’ve stayed in all inclusive hotels in various places for years. Felt like we were just eating because we had to not because it was enjoyable. Make sure to have someone guard your food if you leave it to get up for a drink as I made myself a burger one night, took one bite and went to get my child some water. When k got back they had binned it. The selection was terrible. Same deserts every day just in different flavours. I love a desert but nah I think I will pass on your same Swiss roll every lunch and dinner and same flavoured creams. The breakfast food was ok. Pancakes made fresh, omelettes some days, fried and boiled eggs, cereals.
Lunch was average. Dinner was terrible most nights. Chicken was pink or cremated. Pork was tough as hell. I ate salad most nights or cheese and crackers. Fabulous, so glad I forked out for the all inclusive that finished at 11pm and then you had to pay for any drinks after that, EVEN WATER!
Rooms- the rooms were basic. Cheap and cheerful and the beds were actually quite comfortable (when you got to actually sleep 🙄). The maids came daily and changed our towels and made the beds. I even seen the maid mop the floor. They were very efficient and good at their jobs.
I’d say the hotel is a budget hotel in appearance and amenities. The ‘gym’ was hilarious 🤣. Not a weight in sight.
Anyway. I am sure you can guess that I don’t recommend the hotel and won’t be back."
