Azuline Hotel Galfi

"We stayed at the Galfi for 10 days (in July '25), & really enjoyed our stay. We are a family of 4, and booked 2 rooms, directly with the hotel. It is a very cool & laid back hotel, with a lovely pool area. The rooms, sunbeds, the pool, the music, & food/ drink are all great. The staff are very helpful too. The hotel is in a quiet area, but still close to San Antonio Bay for lots of restaurants & bars. We had stayed here 25 years and it was wonderful to be back! Thank you to all the staff at the Galfi. Highly recommended"

"We were part of a group of six staying at this hotel. Due to a delayed flight, my boyfriend and I arrived late to check in, but the rest of our group had already checked in earlier that day and informed staff we would be arriving later. When we arrived, we were incorrectly told our booking was for September and told there was no room for us. We later realised this was because staff had incorrectly taken my details from my passport and attempted to check me in as a different guest with the same name. The receptionist even gave me paperwork containing this other guest’s personal information, including her phone number and email address, which appears to be a serious GDPR breach. Despite showing our booking confirmation and explaining the situation, the receptionist was extremely rude and refused to properly listen or help. After a lot of back and forth we were eventually given a room — only to discover it had a single bed despite us booking as a couple. When we raised this, the receptionist again refused to help, leaving my partner to sleep on the floor. It was only after the rest of our group travelled back across the island at 3am to intervene that we were finally moved into the correct double room we had paid for, requiring us to move all of our belongings again at 6am. At no point were we offered an apology, explanation or compensation. We complained again the following day, but nothing was done. This was some of the worst customer service I have ever experienced. Additionally, the rooms have virtually no soundproofing, making the hotel extremely noisy throughout the night with constant door slamming."

"I had an excellent experience at Galfi! The staff was great especially Monika who helped me with all the questions that I had about the accommodation , about the hotel .She also offered support at the Boutique of the hotel, where me and my friend bought very nice clothes! She was really helpful, friendly and educated! Thank you Monika and Galfi Hotel for the hospitality !"