"The accommodation itself was good. We had a two-bedroom, two-bathroom apartment which was modern, clean and had a nice balcony. The layout worked really well for a family. The only issue was that the shower in the master bedroom leaked, and the room was very cold for the first few nights, meaning we had to request extra blankets. Whilst modern, the room did feel a little plain.
The hotel’s biggest strengths are its location and entertainment. Being right on the beach was lovely. The sea was crystal clear, full of fish, and there was a small pier you could walk along. There are sunbeds and umbrellas available, although these are charged at €10 per sunbed and €10 per umbrella! We also loved the little beach café which served freshly squeezed orange juice for around €4.
The entertainment team were absolutely fantastic and were the highlight of our holiday. Their energy was incredible and the evening shows were genuinely impressive. We don’t normally stay up for hotel entertainment, but we watched it every night. The Lion King show in particular was brilliant.
The pools were disappointing. Apart from the indoor pool, they were absolutely freezing. My children regularly came out with blue lips and struggled to stay in for long. The pirate ship pool looks amazing in photos, but in reality it mainly sprays freezing cold water from every direction, making it difficult for younger children to enjoy. On the positive side, there was never any issue finding sunbeds.
Food was average. There was plenty available, but it became repetitive very quickly. There was a lot of pork, pasta and paella throughout the week. I enjoyed the paella, although I didn’t think the seafood used was particularly good quality. The meat was often tough and fatty, and desserts were generally variations of coloured sponge cake with cream. The dining room itself felt dated, dark and not particularly welcoming, while the children’s food area gave us strong Butlins vibes.
Unfortunately, the biggest disappointment was the service. The gentleman who checked us in was lovely and gave us a great first impression, and the gentleman welcoming guests into the restaurant was also friendly. However, most other interactions with staff were surprisingly negative.
One evening there were no clean tables available in the restaurant, only tables covered in dirty plates and leftover food. I picked up two plates to try to clear a space for my family and a staff member named Louisa came over, grabbed them from me, shook her head and tutted. When I politely asked where she would have preferred me to put them, she ignored the question and continued shaking her head. She then spent the remainder of our meal glaring in our direction. This behaviour continued throughout the week and even my daughter was like “mum that lady’s staring at us again”.
Other staff members were similarly unfriendly. My youngest daughter happily waved and said hello to a member of staff clearing tables, only to be met with a scowl. Another member of staff working at the pool bar regularly slammed drinks onto the counter and was abrupt with guests. It created an atmosphere that felt quite uncomfortable at times. This was the younger guy, the older guy was much nicer and seemed a bit embarrassed by the younger guys behaviour.
One staff member who deserves special mention is the massage therapist. I paid €80 for a one-hour massage and it was worth every cent. She was incredibly kind, professional and gave one of the best massages I’ve ever had.
The location is nice if you’re looking for a beach holiday, but there isn’t much within walking distance beyond a couple of shops, a vegan restaurant and the beach itself. The nearest town is around a 10–15 minute bus ride away and is well worth visiting, with a beautiful beach, plenty of restaurants and a fantastic ice cream shop.
Overall, we had some lovely moments thanks to the beach, entertainment team and family time together. However, the poor attitude of several staff members had a significant impact on our experience. Sadly, because of this, we would not return."