LH Royal Santa Eulalia and Suites (ex Alua Miami Ibiza)

"Hotel was fine in everyway. Check in was no problem and staff were always courteous, no matter the query. Signs everywhere for the $1 for plastic cups, which is a standard and had a wristband to show proof of payment. Didn’t pay for beach towels, with the $2 fee not required at hiring point. Food was fresh and good selection, with theme nights on some evenings. Drinks were fine and no issue with what they provided and was a a described. The lifts only fitted four people at a time and meant I occasionally took the stairs to and from the fifth floor. Room was good and clean with TV that inc English tv channels. View from room was terrific and nice to sit on the balcony with drinks at the end of the day. Pool area was quiet, but was out with school holidays. The pool and area were clean and caused no concern. I took the option to hire a Bali bed for $10 and was brilliant was to relax in final day. The hotel does what it says on the tin, with people who worked hard but were always personable. If you want ala crate food or premium drinks, you need to book elsewhere or upgrade your package. All comms were accurate and sometimes feel that they people are not happy unless they have something to complain about. There was a healthy attendance by Spanish holidaymakers and they all seemed happy enough with the hotel etc. It is ideal for families to attend or counter les for maybe a shorter break. Es Cana was a 10 mins walk away and has more nightlife to enjoy as well as shopping."

"Nowhere near a 4 star hotel! Good points Right on the beach Has a quieter pool across the road you can use Access to get your own drinks at mealtimes Room was fine. Nothing special but adequate. Bad points Check in. Had to wait an extra 30 minutes but by seeing the queues at reception daily I think we got off lucky! Noise. We were on floor 1 so right above the entertainment. It didn't stop until midnight so was very loud through the floor!. Also the cleaners on the morning from 7am were banging around outside our room. Once the cleaner took the bedding and we returned to our room to find no bedding. Quick call to reception solved it. Fire alarm went off one night at 4am. No explanation or reassurance from staff. Someone went down stairs to enquire a got a "false alarm" Food - lots of choice but poor quality food. Snack bar is a grease hub. Perfect if you want chips, hot dogs and processed rubbish. Breakfast and dinner are like a cattle market!. The food does get repetitive and usually very salty and swimming in oil. Drinks - usually good. Beer was too bloating and pumps were empty alot. Pool bar - €1 plastic tax each which is ridiculous. Only got told about this on our third day. We didn't pay it as it's absolutely ridiculous. Managed to not pay it all week just by avoiding the one woman who seemed to get guests on it. No other staff seem to enforce this rule Pool was closed due to "storm warnings" all afternoon. There was no storm warning... Smoking.. the piece of paper you get when you check on says smoking is prohibited anywhere in the hotel grounds but then they have a designated smoking area so noone knew what to do. Lots of little extra charges when you are supposed to be all inclusive seems dishonest. The pool towel for example, paying every time you want them changed, the plastic tax, and not being able to refill water bottles from the water machines. Would never come back. It's worth spending a few extra hundred for a better experience elsewhere."

"We had a fantastic stay in this hotel lovely rooms with a sea and pool view. We stayed bed & breakfast which was plentiful and well varied and had dinner on 2 evenings which was also very good. Staff really nice and extremely helpful. The hotel is situated on Es Cana beach…the resort over all was very peaceful and relaxing. There is also a bar/restaurant owned by the hotel on the beach which offers 20% off if you are a guest in the hotel. Will return 😊"