The Unexpected Ibiza Hotel formerly Ushuaia Tower

"Extraordinary hotel on all levels / we had a good lunch at the pool restaurant, the beach restaurant, and a wonderful Japanese restaurant, not to mention the breakfasts. A big thank you to Florence at the front desk for her kindness."

"The hotel itself is dated and falls far below a 5 star. If you are going just to experience the events then this might be the hotel for you - if you are going here expecting 5* service & amenities don’t bother. The pools were shut and when open they are filthy. It’s not even a pool it’s the swim up rooms pool that they have shoved sunbeds on the other side of - no bar - no music. They’ll offer you an upgrade for about 2000 for these rooms when you arrive but everyone can use the pool so don’t bother. The main pool is always closed for events even though online it says it closes at 3. When i complained they said i could use it but there were never any sunbeds? Just decking. We had to use unexpected pool and pay €350 a bed. The rooms stink of damp to the point the sheets felt wet. The shower leaked and you had to walk in 2 inches of water all over the bathroom floor every day. They are also dark and when your hungover they give you the horrors, we couldn’t wait to get out of them - grim. Staff are rude apart from the security they were nice. The reception is tiny nowhere to sit and everyone’s trying to check in at the same time If you want free access to the events you’re better staying at the unexpected it’s cheaper and about 100000 times better - they have a DJ in the lobby and it actually feels like a luxury hotel. The beach hotel feels like it’s never had a refurbishment since it opened. Would never go back complete rip off and the response to our complaints high light they don’t care and will never do anything about the complaints."

"I was pleasantly surprised by our stay at Ushuaïa Beach Hotel, after reading mixed reviews. We arrived on a Tuesday, with no planned events. Even though this was a missed opportunity at our end, it made our check in very smooth. The service in the reception and the rest of the staff was great. Our room was a bit small, but good. The guys helping with our luggage informed us about the cost of the extra bits in our room. We decided on having breakfast at the hotel, and it was also a pleasant experience. We were seated om the beach front every morning. The buffet had basically everything. A great start to the day. Having the events at the hotel and beach beds included, justifies the pricing in my opinion. Also great (and saving money) to be able to have some pre-drinks in our room. Of course there is some noice (from events), rig and airport, but nothing earplugs couldn’t fix. Would definately come back!"